Looks like one of our traders does not take care of our cars when test driving!
this thread really is a waste of space now. just the usual suspects from here infighting and clinic fanboys posting about driving over the potholes fast and not waking the baby. well its not about you driving there when your cars in for repair and you might go over them 20 times and not cause damage. im guessing you dont aim for the potholes when you go there? the employee in question did and thats what its all about, your giving your car to one of the most well known subaru specialists in the country and paying premium prices for their expertise so your expecting 1st class duty of care of your pride and joy which you have more than likely spent a fortune on. it clearly didnt happen in this case as the video proves.
Scooby Regular
Joined: Aug 2011
Posts: 125
Likes: 0
From: Derby
I actually wasn't out to prove anything or intended the video to go out publicly. I had just taken delivery of a new set of tyres and figured as I was about to bin the ones on the car I may as well have a bit of fun. Nothing more, nothing less.
Scooby Newbie
Joined: Jan 2016
Posts: 20
Likes: 0
From: Chesterfield
1. The footage was shown and then threats of legal action towards Ben came shortly after.
2. What steps where taking post incident to the employee after your own investigation?
3. At least that is something, albeit a little late.
4. Enthusiasts where apalled by the handling of the situation, so it is just that a few members would of expressed their anger - again, replying to each of those emails showing what went wrong, how it was dealt with, what future policies have been put in place would of diffused that quite quickly - Instead, you abused the owner and then whined about people being upset about it.
5. Did you not threaten legal action against Ben and his footage, yet now claim others being threatening is not acceptable? and 'warning' the world over a huge percentage of your customer base? Wow.
6. We bought all the local chavs beer and burgers to protect us.
7. Well done, almost there! Almost understanding!
8. Have you fixed the pot holes yet or at least written to the owner/council/whoever to have it repaired?
This is an appalling statement, it really is. Its basically an acknowledgement there was a complaint made, and then how badly they feel done by because the community that pays their wages and lets them lead quite a good lifestyle, where offended by initially the situation but then, more so, because of the response from the owner....can;t say this statement is going to diffuse any bad feelings, just make people more angry. Kevs even had enough time to consult a spindoctor (good solicitor) but instead is playing the victimised card. Pretty awful I must say.
2. What steps where taking post incident to the employee after your own investigation?
3. At least that is something, albeit a little late.
4. Enthusiasts where apalled by the handling of the situation, so it is just that a few members would of expressed their anger - again, replying to each of those emails showing what went wrong, how it was dealt with, what future policies have been put in place would of diffused that quite quickly - Instead, you abused the owner and then whined about people being upset about it.
5. Did you not threaten legal action against Ben and his footage, yet now claim others being threatening is not acceptable? and 'warning' the world over a huge percentage of your customer base? Wow.
6. We bought all the local chavs beer and burgers to protect us.
7. Well done, almost there! Almost understanding!
8. Have you fixed the pot holes yet or at least written to the owner/council/whoever to have it repaired?
This is an appalling statement, it really is. Its basically an acknowledgement there was a complaint made, and then how badly they feel done by because the community that pays their wages and lets them lead quite a good lifestyle, where offended by initially the situation but then, more so, because of the response from the owner....can;t say this statement is going to diffuse any bad feelings, just make people more angry. Kevs even had enough time to consult a spindoctor (good solicitor) but instead is playing the victimised card. Pretty awful I must say.
I appreciate you and your husband have a vested interest in Scooby Clinic being they are you 'friends', but your attempt to justify the actions of the garage, have pretty much been repelled by almost every member on here, the Lancer register, Clio forum and no doubt many others. I think you just have to accept, you are wrong, SC where wrong and by you coming on to a forum just to defend their systematic abuse of a customer and his car looks looks pretty terrible from a community point of view.
So to enrich your 'understanding', Kev had the opportunity to view the footage at the time, but he decided he 'didn't want that s**t at his garage' (paraphrasing) so sent Ben on his way choosing not to view. His loss. The worlds gain. Be a ****, and accept the outcome with the world comes crashing down on you.
No rung back to Maccy D's in your WRX chav chariot, you are almost as bad as our forum fantasist...thats an idea, is he your husband?.
Guess the struts don't matter...or the wishbones, track rods...
Your understanding is not quite right. Yes I can read, and I also reasonably good at using full stops and have a relatively good grasp of how to spell, judging by this and your earlier posts with your husband, I think pot kettle black comes to mind when you call some one a 'div'.
I appreciate you and your husband have a vested interest in Scooby Clinic being they are you 'friends', but your attempt to justify the actions of the garage, have pretty much been repelled by almost every member on here, the Lancer register, Clio forum and no doubt many others. I think you just have to accept, you are wrong, SC where wrong and by you coming on to a forum just to defend their systematic abuse of a customer and his car looks looks pretty terrible from a community point of view.
So to enrich your 'understanding', Kev had the opportunity to view the footage at the time, but he decided he 'didn't want that s**t at his garage' (paraphrasing) so sent Ben on his way choosing not to view. His loss. The worlds gain. Be a ****, and accept the outcome with the world comes crashing down on you.
No rung back to Maccy D's in your WRX chav chariot, you are almost as bad as our forum fantasist...thats an idea, is he your husband?.
I appreciate you and your husband have a vested interest in Scooby Clinic being they are you 'friends', but your attempt to justify the actions of the garage, have pretty much been repelled by almost every member on here, the Lancer register, Clio forum and no doubt many others. I think you just have to accept, you are wrong, SC where wrong and by you coming on to a forum just to defend their systematic abuse of a customer and his car looks looks pretty terrible from a community point of view.
So to enrich your 'understanding', Kev had the opportunity to view the footage at the time, but he decided he 'didn't want that s**t at his garage' (paraphrasing) so sent Ben on his way choosing not to view. His loss. The worlds gain. Be a ****, and accept the outcome with the world comes crashing down on you.
No rung back to Maccy D's in your WRX chav chariot, you are almost as bad as our forum fantasist...thats an idea, is he your husband?.
I've just split my glass of milk over my iPad over that one
Scoobynet at its finest
It's good to have a decent thread to get everyone talking again
What all Buisnesses should learn by that is
You look after your customers
Social media can and will destroy any Buisness nowadays
Scooby Regular
Joined: May 2015
Posts: 219
Likes: 0
From: Derbyshire
Ive refrained from posting on this from start to now, however i feel i need to clear up a few things that people are assuming that arent correct.
I am Dan, i work at SCR in the office and uphold the booking in and out of all jobs, it was me who dealt with Ben on the day. At the point he raised the complaint i walked down to his car to view what damage had been caused, where on inspecting the car there was no physical sign of damage, no witness marks nor any headlight hanging out or bumper hanging off as stated. I asked where it was damaged and was asked if i was calling him a liar. At this point i was to see a short clip of the video, on a small screen in the car where it was hard wired and couldnt be removed and viewed correctly.
At this point ben asked if i thought it was appropriate for the driver to have roadtested at that speed, to which i replied saying i would fetch him and question it with him aswell as the owner and bodyshop manager. His reply was that he would ask the social media community, at which i said be careful as i wasnt sure what legal right he had posting the video without consent.
The 2 mechanics, myself, the owner and the bodyshop manager then returned to the car to inspect the damage, and agreed to pull the car in to have a deeper look as Ben insisted there was a vibration noise.
Once we got in the workshop, the car was checked in front of ben, he was advised there was a loose headlight, and several missing clips behind the fog covers. As we proceeded to strip the bumper to find out the light was missing the man securing bracket to the slam panel, so another was sourced which had to be removed from another car. Once completed, i explained that we were not looking to charge any labour, but asked if a contribution towards a new bracket was possible. Ben obviously refused and advised he was going to contact his RAC legal cover, Ben asked to speak to the owner, i advised he may be busy on the phone but i would go check while he made his call. At that point the valeter asked if he could block the car as he was wanting to moved another car out, which he did for a matter of 2 minutes.
Kev came out to speak to Ben, but he was at the far end of the car park, so the valeter was asked to take him his keys and there was no charge.
At no point was anyone else offered a chance to view the footage, nor was there any threats of legal action, or that the car was being held.
Kev later received an email of complaint, requested to see the footage before any social media sites so he could deal with it directly, by which point the post had already gone on MLR.
I will not be commenting further but i feel that it right that my feedback is required.
I am Dan, i work at SCR in the office and uphold the booking in and out of all jobs, it was me who dealt with Ben on the day. At the point he raised the complaint i walked down to his car to view what damage had been caused, where on inspecting the car there was no physical sign of damage, no witness marks nor any headlight hanging out or bumper hanging off as stated. I asked where it was damaged and was asked if i was calling him a liar. At this point i was to see a short clip of the video, on a small screen in the car where it was hard wired and couldnt be removed and viewed correctly.
At this point ben asked if i thought it was appropriate for the driver to have roadtested at that speed, to which i replied saying i would fetch him and question it with him aswell as the owner and bodyshop manager. His reply was that he would ask the social media community, at which i said be careful as i wasnt sure what legal right he had posting the video without consent.
The 2 mechanics, myself, the owner and the bodyshop manager then returned to the car to inspect the damage, and agreed to pull the car in to have a deeper look as Ben insisted there was a vibration noise.
Once we got in the workshop, the car was checked in front of ben, he was advised there was a loose headlight, and several missing clips behind the fog covers. As we proceeded to strip the bumper to find out the light was missing the man securing bracket to the slam panel, so another was sourced which had to be removed from another car. Once completed, i explained that we were not looking to charge any labour, but asked if a contribution towards a new bracket was possible. Ben obviously refused and advised he was going to contact his RAC legal cover, Ben asked to speak to the owner, i advised he may be busy on the phone but i would go check while he made his call. At that point the valeter asked if he could block the car as he was wanting to moved another car out, which he did for a matter of 2 minutes.
Kev came out to speak to Ben, but he was at the far end of the car park, so the valeter was asked to take him his keys and there was no charge.
At no point was anyone else offered a chance to view the footage, nor was there any threats of legal action, or that the car was being held.
Kev later received an email of complaint, requested to see the footage before any social media sites so he could deal with it directly, by which point the post had already gone on MLR.
I will not be commenting further but i feel that it right that my feedback is required.
32 pages, now that took some doing.
Its mad how it's all turned/turning out. Initially, I felt a little for Kevin as ,to the best of my knowledge, it appeared that the incident that occurred that fateful day were due to a moment of madness on the part of one/two of his employees. Had he have addressed the issue and "nipped it in the bud" there and then, the outcome Imo would have been far different to how it appears now.
To go public in a very short amount of time and imo "be-little" Ben and call his bluff was very foolish, and he is now paying a heavy price for it.
I don't wish bad luck on anyone, and I hope for the sake of the other employee's and they're family's the business continues to operate , albeit with some new rules in place regarding customer care.
A hard lesson to learn for sure, we all make mistakes, none of us are robots and from time to time **** happens. If we were all perfect the world (and scoobynet) would be a boring place.
Peace out folks , TSW.
Its mad how it's all turned/turning out. Initially, I felt a little for Kevin as ,to the best of my knowledge, it appeared that the incident that occurred that fateful day were due to a moment of madness on the part of one/two of his employees. Had he have addressed the issue and "nipped it in the bud" there and then, the outcome Imo would have been far different to how it appears now.
To go public in a very short amount of time and imo "be-little" Ben and call his bluff was very foolish, and he is now paying a heavy price for it.
I don't wish bad luck on anyone, and I hope for the sake of the other employee's and they're family's the business continues to operate , albeit with some new rules in place regarding customer care.
A hard lesson to learn for sure, we all make mistakes, none of us are robots and from time to time **** happens. If we were all perfect the world (and scoobynet) would be a boring place.
Peace out folks , TSW.
Scooby Regular
Joined: May 2013
Posts: 89
Likes: 0
From: Cheshire
I'll just put this out there... SC calling other people cowboys. You couldn't make this stuff up...
http://www.scoobyclinic.com/news_piratesahoy.htm
http://www.scoobyclinic.com/news_piratesahoy.htm