Woody1
17 April 2005, 15:28
I had Prodrive springs fitted last year. I noticed straight away that the near side rear was clunking, most noticable when under sudden compression such as recovering from a pot hole (sounds as though the coils are hitting each other). I have had it in to two dealers now to cure the problem but with no success. My last visit resulted in both rear wheel bearings and both shocks being replaced under warranty (they were necessary), but the noise is still there. My dealer has concluded that the spring must be the cause of that problem.
I had it in last week for a service. I asked them to replace the spring as it was under 12 months old. They contacted Subaru and after 3 conversations, Subaru refused to provide replacement springs. They have said that due to previous owners asking for them to be changed, they now require you to purchase new springs, send the old ones back upon which they will be checked. If found out of specification, then you will be reimbursed.
I asked my dealer would he recommend changing them. He commented that the problem doesn't warrant replacement as it is, however the problem will only get worse.
My concern is firstly that if I return the springs and spend further money changing them (and getting geometry reset), there is no guarantee that a problem will be found. The springs may well be in spec, but does this spec include 'Noise Free' operation. I suspect not. Secondly, the fact that others have had similar problems must mean that the suspension setup is poorly designed (or manufactured) or else this would not be an issue of discussion.
I chose Prodrive springs as this is an OE product. I could of purchased standard Eibach springs for £30 less, but felt that the extra was worthwhile when investing in something as important as a suspension setup (I believe that Eibach manufacture the Prodrive springs, but are slightly different). I do not believe that a clunking suspension should be accepted as part of the cars characteristics, especially for a rally bred design.
I will be writing to Subaru with my complaint as I feel that they have left the problem with me. Any further modifications will not be Prodrive or Subaru UK supplied as the quality and service has been no better than any 3rd party components that I have purchased (this is in noway a disrespect to the dealers in question or 3rd party suppliers. It is a direct complaint with Subaru / Prodrive policy). I was considering purchasing the PPP upgrade, but this problem has caused me to look towards other upgrades which are available.
Has anybody else had similar problems with Subaru / Prodrive accessories ?
Neil
I had it in last week for a service. I asked them to replace the spring as it was under 12 months old. They contacted Subaru and after 3 conversations, Subaru refused to provide replacement springs. They have said that due to previous owners asking for them to be changed, they now require you to purchase new springs, send the old ones back upon which they will be checked. If found out of specification, then you will be reimbursed.
I asked my dealer would he recommend changing them. He commented that the problem doesn't warrant replacement as it is, however the problem will only get worse.
My concern is firstly that if I return the springs and spend further money changing them (and getting geometry reset), there is no guarantee that a problem will be found. The springs may well be in spec, but does this spec include 'Noise Free' operation. I suspect not. Secondly, the fact that others have had similar problems must mean that the suspension setup is poorly designed (or manufactured) or else this would not be an issue of discussion.
I chose Prodrive springs as this is an OE product. I could of purchased standard Eibach springs for £30 less, but felt that the extra was worthwhile when investing in something as important as a suspension setup (I believe that Eibach manufacture the Prodrive springs, but are slightly different). I do not believe that a clunking suspension should be accepted as part of the cars characteristics, especially for a rally bred design.
I will be writing to Subaru with my complaint as I feel that they have left the problem with me. Any further modifications will not be Prodrive or Subaru UK supplied as the quality and service has been no better than any 3rd party components that I have purchased (this is in noway a disrespect to the dealers in question or 3rd party suppliers. It is a direct complaint with Subaru / Prodrive policy). I was considering purchasing the PPP upgrade, but this problem has caused me to look towards other upgrades which are available.
Has anybody else had similar problems with Subaru / Prodrive accessories ?
Neil