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Originally Posted by Ploughman1963
(Post 11291891)
update: RAC warranty asked for service records which we forwarded.
They reply that the 20,000 mile service details are obscured - will require original service invoice (service carried out prior to me buying car at 23,000 miles) I reply: mileage at service is legible even if service date is not. Service clearly carried out 6,000 miles before I bought it and prior to commencement of their warranty so how can it be relevant? I await an explanation #squirminggits |
Originally Posted by Ploughman1963
(Post 11291891)
update: RAC warranty asked for service records which we forwarded.
They reply that the 20,000 mile service details are obscured - will require original service invoice (service carried out prior to me buying car at 23,000 miles) I reply: mileage at service is legible even if service date is not. Service clearly carried out 6,000 miles before I bought it and prior to commencement of their warranty so how can it be relevant? I await an explanation #squirminggits Glad to hear you have moved this forward. In response to this you are correct with the relevance of service history before you bought the vehicle - The warranty is an insurance contact between you and the provider from when you bought the vehicle - the contract will prob state you need to comply with the service schedule provided by the manufacturer, (this is from the day you bought the vehicle). How can you possible have any control on how the car was serviced before you bought it?????? I authorised a £10000 claim for an engine in a Nissan pathfinder recently and until the current cust bought the vehicle at 5 yrs old it had NEVER been serviced. No 2 piston liner cracked about 4 months after coming on risk with us and we had to accept the claim. Also in the same light if we reject anything for lack of servicing it can only be an item that can be affected by the servicing for example an oil scraper ring could fail from old oil carbonising the scraper ring, overheat the part and cause a failure. this could be rejected. However say an a/c pump failed, in no way could this have been affected by lack of normal servicing and would therefore be authorised. How could the lack of servicing cause an oil pick up to fail?????? simple it couldn't so again if it got to court a judge would rule in favor of the policy holder. Hope this helps Jamie |
UPDATE:
Ploughman1963/APi combined: 1 - Turkeys: 0 We now have acceptance and an authorisation to proceed to the value of the policy in force. Ploughman has been mightily inconvenienced by this and his persistence has paid off. It is a case of not getting despondent and keeping at them. A result. David APi |
Thanks all, we got there in the end - looking back, just realised that the car has been out of action since mid-September. We didnt get onto the case straight away - but its taken a while.
As David said, keeping at them is the answer - but there really is a feeling of 1 step forwards and 2 steps back all the while. |
The moral of the story is... Keep taking popshots at them there turkeys; never let up.
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Glad you've finally got it sorted, just a shame they have dragged it out so long when they clearly couldn't contest it but tried doing so anyway.
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Originally Posted by Ploughman1963
(Post 11294809)
Thanks all, we got there in the end - looking back, just realised that the car has been out of action since mid-September. We didnt get onto the case straight away - but its taken a while.
As David said, keeping at them is the answer - but there really is a feeling of 1 step forwards and 2 steps back all the while. |
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