This is the situation:

My fiancee had her car broken into about 10 days ago - it was parked near the house, but next to a bridleway. Only items in the car were a couple of cd's in the driver's door compartment, nothing else.

The lock was cut out of the door skin which needs to be replaced, as does the lock. However, being an imobilised system with a master key, the new lock needs to be tumbled or all the locks need to be replaced and a new imobiliser key issued. Therefore the car will be as before and all locks operate under one central locking system.

The insurance company will only fork out for the door skin plus labour and one new lock for this door. It will be different from the other locks, have its own key and not be part of the central locking set up.

The insurance company were not gong to budge on replacing all the locks as they said the car was being returned "secure" so their obligation was being met. I even offered to buy the locks and asked the garage to charge labour costs, but the situation remains the same. As far as they are concerned the car is secure and it doesn't matter that it is not being returned in its (near) original state. When we asked to speak to a manager, he said that all other insurance companies would follow the same procedure.

Are there really hundreds of thousands of cars out there with two keys for different locks?

Any advice is very much appreciated.

Thats not the norm at all!

Imagine the cost for a Fiat (with the red key) they are £800

Name the company!!!

Jeremy

Jeremy

Funny you should say that - its a Punto! Although if we get all the locks replaced and hand over the red key (which we have)a replacement key won't cost that much

The company is Diamond - girls only.

Cheers