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SUBARU ENSURES ‘EVERYTHING IS TAKEN CARE OF’ WITH UK’S MOST COMPREHENSIVE
AFTERCARE PACKAGE

Subaru UK is raising customer care to a new level with the launch this month
of a new three-year aftercare package called Everything Taken Care of
(Subaru ETCo).

Included in the price of every new Subaru, Subaru ETCo is the most
comprehensive and targeted three-year aftercare package currently on offer
to motorists in the UK, offering a host of potential benefits worth over
£7,000.

Subaru ETCo comprises 11 different elements, all designed to make running
and owning a new Subaru easier and more beneficial than ever, not to mention
the cost benefits with each of the services provided free of charge. Subaru
ETCo’s comprehensive package includes:

* Minor dent and scratch repairs
* Alloy wheel repairs
* Monthly wash ‘n’ vac
* Annual makeover – full valet
* Lost keys replacement
* Service collection and delivery
* Annual wheel alignment check
* First MOT cover (and contribution to repairs)
* Accident management service
* Insurance excess cover contribution
* Winter wheel and tyre storage

These benefits can also be passed on to subsequent owners of the vehicle,
helping to enhance the vehicle’s residual values. Subaru ETCo will be
offered in addition to Subaru’s three-year (60,000-mile) manufacturer’s
warranty, 12-year anti-corrosion bodyshell cover and three-year paintwork
warranty, and also lasts for three years.

Marketing Director of Subaru UK, Kenyon Neads, said: “Totally free with
every new Subaru, this innovative – and we believe industry leading
programme – is a package of services and promises, specifically designed to
complement the lifestyle of the typical Subaru buyer and to enhance the car
ownership experience – year after year. Subaru ETCo is available to all
Subaru retail customers and we believe it has no rival in the UK as an
aftercare package.”

Subaru ETCo in detail

* Minor dent and scratch repairs

The trials of modern motoring mean that small dings and scratches to a car’s
exterior are inevitable. Subaru ETCo provides free minor dent and scratch
repair worth up to £1,000 per year, over three years (up to £3,000 in
total). It’s the kind of cover that will also benefit owners by reducing
their insurance claims and premiums, while maintaining their car’s resale
value.

* Alloy wheel repairs

Alloy wheels can be vulnerable to damage against kerbs. Subaru ETCo offers
free repairs, carried out by wheel specialists, to scuffs and chips and
worth up to £1,000 over three years.

* Monthly wash ‘n’ vac

To ensure that Subaru owners enjoy the maximum feel-good factor, Subaru ETCo
includes a free ‘wash and vac’ every month, for 11 months each year and for
three years.

* Annual makeovers

In addition to the monthly wash ‘n’ vac, once a year owners under Subaru
ETCo will get a free full valet and cosmetic makeover: a kind of a ‘spa’
treatment for each new Subaru owner’s car so it comes up gleaming and ready
for whatever activity they’ve got in mind.

* Lost key replacement

Even Subaru owners have been known to lose their car and house keys… Subaru
ETCo only needs the registration number and a few identity details to get
replacement keys on the way. And amazingly – given the price of today’s
sophisticated keys – they will be supplied free, once per year to the value
of £350, for three years.

* Service collection and delivery

Subaru ETCo is all about making Subaru ownership hassle-free and enjoyable.
So when it comes to scheduled maintenance, Subaru dealers will collect,
service and return a vehicle to the owner’s office or home – within a
25-mile radius of the dealership – free of charge.

* Annual wheel alignment check

Tracking can be knocked out of true by striking kerbs or an obstruction
off-road – affecting steering feel and tyre wear. Subaru ETCo will cover a
complete, four-wheel alignment check once a year, free of charge. This will
ensure that the tyres do not suffer premature wear and could save money for
the Subaru user. Any corrective work required may be chargeable.

* First MOT cover

Many Subaru owners keep their new car for much more than three years, so
there is often the requirement to present it for its first MOT. Subaru ETCo
will cover the cost of this and in the unlikely event of a failure, will
also pay for rectification repairs up to the value of £300 in total.

* Accident management service

While every Subaru is fully equipped with ‘active safety’ technology to
avoid daily hazards, sometimes a collision is unavoidable. The inevitable
stress can be dissipated by one phone call (even before calling the
insurance company) to Subaru ETCo which operates in the UK 24 hours a day,
365 days a year. No matter what happened or who’s to blame, Subaru ETCo will
organise a courtesy car, liaise with the insurer and make sure the car is
repaired by approved Subaru technicians, using only approved parts, and
protecting the warranty.

* Insurance excess cover

Subaru ETCo’s Accident Management Service will also cover the cost of any
excess on the Subaru owner’s insurance policy, up to £300 per year, for
three years.

* Winter wheel and tyre storage

To complement Subaru’s legendary All-Wheel-Drive security and ensure maximum
peace of mind, Subaru ETCo guarantees owners the ultimate ‘ready for Winter’
package. After purchasing a spare set of wheels with winter tyres, Subaru
dealers will keep them safely stored for the owner, for free, until he/she
decides it’s time to make the change over.

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