GP let me down - should I complain?
 

I had a minor medical problem this week (not discussing details). Saw my GP on Tuesday and again last Thursday when pain was getting worse. GP said I needed a minor, repeat minor, op and would check with local hospital with a view to getting it sorted that day as soon as there was a theatre slot. She sent me home and she said she would phone with admission details.

But GP completely forgot to do anything and when I phoned to check was told she had gone on hols for 2 weeks.

I am not the complaining type but I feel this is quite unacceptable behaviour and am tempted to make a formal complaint (who to?).

What do you reckon?

dl

as much as its an annoyance, i wouldn't complain. Everyone makes mistakes. If your GP was repeatedly a dumbass then i'd consider complaining.

The amount of times i've forgotten to do things for customers etc is shocking but i'd never intentionally forget to do something, just that i can get swamped down with work at times etc.

I doubt you'll get very far. Or certainly no more than an apology.

In future, just make sure whatever you put in can be pulled out without surgery :D

HTH

Or tie some string round it to make retreaval a little easier .!!!!!:nono:

Just make sure you wear protection next time !

:lol1:

As Johnny Rambo says, ""Let it go".
To err is human, to forgive divine.:thumb:

A letter of complaint to the practice manager would be a good idea.

A good response to this from the practice would be acknowledgement, apology, analysis and what changes they will make to ensure this does not happen again.

A delayed response to a lab result and a complaint to us resulted in a change in practice. The original patient was pleased when we could later report that the system worked better when tested again by a similar situation.

Things do get missed when we are busy (especially when everyone wants to see you before your holiday), the distraction to another task and multiple simultaneous competing demands require robust individual and practice systems to avoid errors/omissions, but something like this perhaps in other circumstances could be dangerous. Many complaints are related not to clinical skills but to not arranging proper follow up.

I would personally write a letter of complaint and follow it up if needs be. A GP is a highly respected profession imho, and they get paid well to treat well and not make "school boy" errors like this. Plus a minor op could turn into a major op if you know what I mean if not treated. It's not as if a repeat prescription has been forgotton. But I wouldn't over react either.

Complain but with tact as in a way to suggest you are unhappy but not foaming at the mouth.

Good luck anywho.

What COB said.

Les