How would you tackle this company?
 

My isp have just changed their networks which has knocked out vpn on the current package I pay for.

I've had a support call and they have basically admitted that the problem is them after trying to blame my vpn client then router (sadly I work for a comms company who is 1 of the isp's suppliers) so knew it was them :D

Now their tech guys want me on 1 of their new packages as those setting work for vpn and its actually cheaper by a couple of quid, but sales want me to sign a new 12 month contract , although I'm only 6 months in on a 12 month deal with them.

Would you

a) sign the new deal

b) force their hand into giving you want you want as its their fault for causing this.

Is this one of those 'data' contracts that allow GRE through?

A complete con if you ask me. I may not get the best deal with BT but there's never been any mucking around with what ports are allowed.

personally I'd choose (b) - it would appear that as you have both insider AND technical knowledge, I'd nail em to the wall. After all, they've broken the T&Cs of the contract......

Dan

As would I. I knew Talk Talk throttled VPN but I've never heard of an ISP blocking it, that's a poor show on their part:)

I'd grab em by the balls and squeeze tighter and tighter until I got what I wanted.

I do indeed have insider knowledge.

The ISP happens to be a customer of the company I work for for their credit card software, but I've tested all my kit on a neigbours adsl line so know none of the kit is at fault, and the vpn used to work before they changed all their networks to"allow 24 meg connections".