Xbox360 collected for repair !
 

Mark this date on your calendars my "modded" 360 has been collected by M$ for a free repair !!

Red rings I hear you ask ?

No freezing.. but I told them its intermittent red ring and they said ok

Launch day machine so I've done well !!

"modded" you say?

AFAIK, they'll take no notice of it anyway, RROD usually just means they put it one side and grab a refurb off the shelf to send back...

The last couple I've had "fixed" have been just that (i.e. fixed). The same unit was returned (same serial, same scratch from when they repaired it the time before etc)...

snap. New MB and DVD drive in mine.

I'm fine with that ... they don't normally care if its modded .. offically they do but the Monkeys in the office just swap it out ..

Fingers crossed.. UPS just picked it up

does the three year warrent start again for the RROD ?

No. It's from the date of purchase

I thought i was doing quite well with my launch 360 but this time last year it died, sent it back and got it back. Died again the other week. I just threw it in the bin and bought an Elite. Its quite shocking when you think about it, i'm paying for microsoft's shoddy workmanship :D But the real nail in the coffin was that the Elite only comes with a years warranty. Microsoft want you to buy the further 2 years warranty, cheeky fcukers :mad:

Its 3 years for RROD and 1 year for everything else AFAIK.

Just got mine back, sixty quid later, MB and DVD replaced, plus the front as well as the spring on the usb cover had gone, not tired it yet as I bought an arcade in the meantime.

£60 for what ?

Did they pre-warn you about the charge ?

Yes, mine wasnt doing the RROD so it was chargeable, it was just not displaying any picture, tried everything to no avail, should have done the twoel trick apoparently to force RROD and save 60 quid.

Oh well, live and learn, now have two 360's, not really worth flogging seeing as it owes me £60 and the kids have nicked the controller from the new one, and the memory card, whats a box on its own worth £80/£100 ?

Well UPS say its been delivered to M$

M$ say

"Waiting for device at service center - We have processed your order and are waiting for your console to arrive at our service center. The total amount of time for your repair order depends on how quickly you send your console to us by using the shipping instructions that we included. Your console should be returned to you within 2 to 3 weeks of the date that you send it to us."

Last time I sent one back to MS, UPS delivered it next day, but the MS website took nearly 2 weeks to acknowledge that it had been delivered. In fact it went from delivered to dispatched on the same day. It then took another week to arrive..

Got mine back, works ok now, one in front room and one in back room, old Xbox *2 in the shed :D

Mine died after 9 months. Collected a week ago, on its way back to me now

S

Xbox Customer Support Service Request ID#: **************
Serial Number:
Good news, we have received your Xbox console at our Service Center.
You can track the status of your order online by accessing http://service.xbox.com/servicesignin.aspx. You will also receive an e-mail notification when your repair has been completed.
Thank you for your patience.

Note: Please do not reply to this message, as it is not a monitored e-mail address.

By the time they updated the website for mine I'd already received it back! LMAO

They still could refuse to fix mine .. :Suspiciou

The only game I downloaded was GTA 4 and that was only untill it came out !

Everything else is bought ...

Device shipped to customer - Your console has been repaired or replaced. We are shipping it back to you.

How good is that !!

Was delivered this morning, Motherboard replaced.

So your back-ups should still work then?

He only had one remember ;)

When my launch day machine come back it was the motherboard that they had replaced too.

All 10 I've sent back have had the motherboard replaced :D

Yeah and it does, I tried it. Back online now .. with my legit copy !

If it dies within the first 12 months you can take back to the shop mate...

Unless you get it from Gameplay. My mums Elite dies after only 2 months. They would only take it back / exchange it if Microsoft refused to fix it :(

Needless to say, I'm never getting anything from there again. Shockingly bad customer service...

Isn't it a legal requirement ?

That's what I thought, but they were having none of it. Got to the point where I would have to take them to court to get them to do anything, and to be honest it wasn't worth it. Considering I used to get all my stuff from them, they've lost a fairly good customer...