Thanks to Simon at PSi3
 

I had a glitch with my SECS monitor which up until now has given faultless service. I rang Simon on Wednesday to explain the fault & despite the unit being over 3 years old he said to send it in for testing & repair.

I needed the unit back by Friday afternoon to get it refitted in time for JAE this weekend so I sent it by "next day" delivery.

Simon rang to let me know it had arrived by 9.30am Thursday morning & was on test.

He rang again at 3.30pm to say he was then off to the PO to dispatch it back to me.

It was in my hands by 10am Friday morning & up & running in the car before lunch.

Not only was the customer "aftercare" second to none but to be kept aware of my unit's progress, knowing that I was sweating on it being back in time for JAE, made the whole thing much less stressful than it otherwise might have been.

Thank you Simon for going the "extra mile".

Mark ;)

Its great to hear of service like that :thumb:

That is good service, nice to hear.:)

my past experience with Si as been good as well:)

I've had nothing but good service from Si. Top service

Saying that, I need mine looking at, it switches to chinise every now and again!!!!!

you been hanging around with VC:wonder:;)

What was wrong with yours Eric and how much did it cost? Cheers

i think the company no longer exists mate. very old thread

Company folded a while ago............simon himself may be able to repeir it, this thread has his e-mail :D

https://www.scoobynet.com/scoobynet-...-monitors.html

Shaun

Found his email address and contact no. spoke to him yesterday and it sounds as if its a chip which has gone so fingers crossed should be up and running soon :cool: