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Boo to Keith Michaels
Unfortunately had to swap the scoob for personal reasons back in July last year.
Downgraded to a 1.8 Vectra for commuting to work and was promised a refund though they didn't know how much until they had spoken to underwriters. Then swapped to a Rover 214 in October when Vectra died a death. When I changed cars again told them still not got refund - was promised they would sort it out. Rang them again before Xmas and was told I'd get roughly £70 back (but I bet if it'd been from Vectra to Scoob it would have been a hell of a lot more!!). Refund still not arrived so rang again - was told they had money from underwriters and would forward my money. :brickwall :brickwall :freak3: Well it is now 7 months since I originally changed cars and still no refund. If they think I'm going to forget they are sadly mistaken. :nono: Not a happy teddy so be wary if you need to make any changes and expect a refund. Needless to say renewal due next month and will not be re-considering!!!! |
Originally Posted by MissSpeedy
(Post 6659122)
Unfortunately had to swap the scoob for personal reasons back in July last year.
Downgraded to a 1.8 Vectra for commuting to work and was promised a refund though they didn't know how much until they had spoken to underwriters. Then swapped to a Rover 214 in October when Vectra died a death. When I changed cars again told them still not got refund - was promised they would sort it out. Rang them again before Xmas and was told I'd get roughly £70 back (but I bet if it'd been from Vectra to Scoob it would have been a hell of a lot more!!). Refund still not arrived so rang again - was told they had money from underwriters and would forward my money. :brickwall :brickwall :freak3: Well it is now 7 months since I originally changed cars and still no refund. If they think I'm going to forget they are sadly mistaken. :nono: Not a happy teddy so be wary if you need to make any changes and expect a refund. Needless to say renewal due next month and will not be re-considering!!!! Gary (I assume you had phoned between the July and the October to ask where the refund cheque was?) |
Originally Posted by MissSpeedy
(Post 6659122)
Not a happy teddy so be wary if you need to make any changes and expect a refund.
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Got chq refund yesterday after getting call from Gary!
Cheers Gary. Jo |
Top man that Gary you know always goes out of his way to help, keep up the good work mate.:thumb:
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Shame he doesn't answer pm's.
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Originally Posted by MattW
(Post 6675914)
Shame he doesn't answer pm's.
I pm'd a very well know tuner on here recently and didn't get a reply....so i phoned them up and got what i needed. Didn't feel the need to post about them not getting back to me though, i just assumed they were busy. I get about 20 pm's a day, and unfortunately not all can get answered. |
Originally Posted by Moley_WRX
(Post 6675961)
Sorry to moan....but if you don't get a reply then why not ring?
Originally Posted by Moley_WRX
(Post 6675961)
Didn't feel the need to post about them not getting back to me though, i just assumed they were busy.
I get about 20 pm's a day, and unfortunately not all can get answered. |
Right......
I work VERY hard to keep everyone happy, however i cannot get back to everyone. Sorry i couldn't help you, but quite simply i am rushed off my feet. Yes i am in a position to get praise when i help people, but i am also in the firing line when i can't help. If you like i will start to refuse to be contacted via pm and insist on taking phone calls only, as it seems that by accepting pm's i am opening myself up to more negative comments. So from now on i can be contacted on 0845 337 3380 for new quotes Hopefully this will make it easier to get back to everyone. |
Or 0898 passion wagon ;) :lol1:
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Originally Posted by RMA26
(Post 6676063)
Or 0898 passion wagon ;) :lol1:
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A good example of pushed too far and he was only trying to help.
It just goes to show its easier not to bother. Surely other people are guilty of not replying to PMs? Ive tried contacting quite a few and received no reply. Its difficult to answer anything when you are at work though isnt it? |
Originally Posted by Moley_WRX
(Post 6676068)
Thats the weekend number :D
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Gary I don't doubt you do work hard, but you are a victim of your success. Maybe all these big ups for Gary show you as some sort of demi god, however that reputation can be a millstone as well, as people then expect a level of service that you can't physically provide.
Maybe lowering your profile a little in terms of replying to all the Thanks Gary comments would help, who knows. I'm not having a go, I am old enough to get a decent quote almost anywhere, so I was helping you as much as visa versa. Anyway, is this your dummy on the floor.:D |
Originally Posted by MattW
(Post 6676080)
Gary I don't doubt you do work hard, but you are a victim of your success. Maybe all these big ups for Gary show you as some sort of demi god, however that reputation can be a millstone as well, as people then expect a level of service that you can't physically provide.
Maybe lowering your profile a little in terms of replying to all the Thanks Gary comments would help, who knows. I'm not having a go, I am old enough to get a decent quote almost anywhere, so I was helping you as much as visa versa. Anyway, is this your dummy on the floor.:D 2) My dummy is on the floor yes, as you caught me at a very bad time. The main reason i come on this site is because i own an Impreza, and (as you might see from some of my other posts) i am having no end of trouble with it at the moment, so forgive me for being VERY stressed...but it is car related :thumb: |
No problem, hope you get it sorted.
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Originally Posted by MattW
(Post 6676104)
No problem, hope you get it sorted.
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Well all I can say is as a newbie to the site Gary helped me out no end. Answered all my inane questions either by pm or telephone, even during his supposed weekends off.
The insurance was sorted the way all insurance SHOULD be sorted, quickly easily and efficiently. All I can imagine is that if he doesn't get right back to you is that he's simply too busy/on holiday/or simply missed your pm. In any case it's not that difficult to politely try again without jumping on his case if he misses a beat. He gets the plaudits on here simply because he does a great job (well 99.99% of the time :))! |
crikey some folk on here start belly aching just because gary doesn't answer his PM's within 30 seconds - get off your arses and ring him ffs you never know it might save you a few quid.:D
well he didn't with me but gave me some cracking advice on how to save a bit - and i did. top bloke imo:thumb: |
This Guy is TOP NOTCH !!
Just sorted my Insurance out for the next year..Excellant Quote ! Pleasure to talk to, like minded Guy ! Guess Not everyone can be pleased ! KEEP UP THE GREAT WORK AND QUOTES GARY ! 100% "EXACTLY WHAT IT SAYS ON THE TIN" !:thumb: Cheers Duracell |
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