Forester XT 2004 self-levelling
3 weeks ago my garage fitted a new shock and now the car sags at the back when unloaded - the self-levelling doesn't work at all. In fact it looks like they fitted a too-short strut.
Unfortunately, I had the new shock fitted so I could move to a town 1000 miles away... so I can't take it back, and of course the garage claims that it tested fine after fitting. I just didn't have the time to complain because I was leaving that day. So, is there any way a new self-levelling shock can be fitted wrongly? I'm going to take it to a local non-Subaru garage for a report and I want as much knowledge as possible before I go. Thanks, Steve |
Originally Posted by clavier
(Post 12051525)
3 weeks ago my garage fitted a new shock and now the car sags at the back when unloaded - the self-levelling doesn't work at all. In fact it looks like they fitted a too-short strut.
Unfortunately, I had the new shock fitted so I could move to a town 1000 miles away... so I can't take it back, and of course the garage claims that it tested fine after fitting. I just didn't have the time to complain because I was leaving that day. So, is there any way a new self-levelling shock can be fitted wrongly? I'm going to take it to a local non-Subaru garage for a report and I want as much knowledge as possible before I go. Thanks, Steve |
Is there a Subaru dealer close by ?
If so could you get a quote to put the work right in writing, then email this to the old garage see what they say, did you pay for the work on a credit card or cash ? Obviously the work isnt up to the standard expected, if you can get a quote/report from a dealer you may be able to recover your money, and the just use a decent garage to put it right. |
This is it. I told the garage I was asking on here and they suddenly 'remembered' that they'd found that one strut was SL and one not, and had fitted a matching non-SL strut without telling me (I had a lot of other work done at the same time so the bill was big enough not to notice the odd £300...). They now admit they didn't change the springs.
Thanks (and to Stig. I'm in Poland - not many decent garages who speak English...) |
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