Delivery/Carrier gone bad - advice needed
 

Hi all,

I'm after some advice on my legal stance with a delivery that has gone bad.

Basically I booked a brand new oven and hob to be collected from me and delivered by UPS via Fast Lane comparison site to a customer.

Oven and hob landed smashed to pieces, and I mean smashed to tiny pieces.

I booked it with insurance added at an extra £10 that covered it for the full cost of the items (£400). Apparently because the items are "glass" they are exempt from insurance so my claim has been rejected.

I'm disputing, but having no luck.
My points are, the items were clearly marked up as "oven" and "hob", also had "glass" markings on the boxes. When I booked I entered oven and hob in description. So if they are exempt, they should have been rejected upon booking or collection.

Help, where do I stand?

Thanks,
Rob

Sorry to hear about that Rob

What you need to do first is to have a look at the items that are excluded from being covered and how they are worded, i presume this is one of the first things you have done.

Does it say that any item that includes glass is excluded from being covered ?

I'd find that hard to believe personally as a lot of things that contain glass are carried by couriers on a daily basis, i'm surprised that UPS picked up an oven and hob as that would normally be classed as freight and not courier type goods.

https://www.wedelivertheworld.co.uk/...on-exclusions/

Looks like your items are considered "white goods"

"There are some items which are not suitable for courier transportation unless professionally packaged, and are therefore not covered in the event of damage. The following products are not covered by our damage cover and you will not be entitled to compensation if you ship them: "

have you tried claiming from UPS themselves?

So I'd be writing about due care and handling of packages, combined with the insurance. I'd so have some photos taken and start passing them around on FB and Twitter showing what happens when you use UPS.

Cheers for the comments.

I have now escalated it to the MD, however I have to do this in writing, so I'll be doing via "word" with embedded images of the package prior to post, and the state of it when at the customers, and again how it is now its landed back here with plenty more damage.