Did you do this online or by telephone?

I was told this online, but a quick phone call and it is being installed in just over 2 weeks. :)

Standard email/text.

I was told 2 months, and it was ordered and installed in just short of 2 weeks.

Shaun

Thanks both for that. I was a bit disappointed. I will give them a ring then.

Les :)

I ordered online, never talked to anyone in Sky until last Friday morning when the engineer called me to say he'd be there between 11am and 2pm.

He was there at 11:10 and was gone by 11:30.

Shaun

Satellite - News - Fault hits 90,000 Sky+ HD boxes - Digital Spy

could that be the reason of the delay ?

Thought the Pace boxes were the better ones to get

Possibly.

Glad my newly installed box is a Samsung unit :D

Explains a couple of things though.

The installers that Sky use locally in N.Ireland i'm told have around 70 engineers and they're doing a minimum of 5 each per day.
Thats one hell of a lot of Sky boxes and thats N.Ireland alone.

Shaun

Well I just rang and ordered Sky HD and they are supposed to be coming to install this Sunday 22nd Feb between 12 and 5pm. :thumb:

I was going to go with the whole package telephone and broadband but when I rang AOL for a MAC code they offered me unlimited up to 8Mbps broadband and unlimited landline calls for £6.99/month.

I've been paying 19.99/month for unlimited 2Mbps broadband. I know :cuckoo:

Just wanted to add to this thread. If you go through Quidco and order Sky HD online you get £100 Cashback. That pays for the box and your first month.

:( wish i knew that earlier

It just occurred to me to check now. Sorry.

I've been given a friends and family code. £50 for the HD box, free install so same as online deal but you get the full sky tv package for £25 a month for the first year.

The quidco offer is for new customers only.

Dave.

I wish some people would get their facts right before posting stuff like this, ive just ordered Sky HD through Quidco as i remembered this thread in the back of my mind that someone said you get £100 cashback through Quidco. I only ordered it as i thought great you get £100 back which will pay for the box and install.

Ive just read further down that you apparently don`t, wonderful.

There's a lesson for you then in learning to read the quidco site ;)

I'm sure you can cancel should you wish but I know you're just a wind up merchant anyway so this is all irrelevant

People expect a person that is posting what you did has read the Quidco site before posting what you did, why would anyone need to read the Quidco site when we have someone on this thread telling us that you get £100 caschback if you order through Quidco ?

The way you typed your post was as if you had already completed the Sky HD deal through Quidco and got £100 cashback.

And no it aint a wind up, here is what i recieved from sky not long ago.


Confirmation of your registration




Hello MR **********,

Thanks for registering to upgrade to 1 Sky+HD Box, we’re pleased you’ve chosen to enjoy an even better entertainment experience from Sky.

What happens next

We’ve had a great response from customers to our new prices and we’re working through each registration in turn. The good news is there’s no need to do anything else for now, your place is reserved and we’ll handle everything for you from here.

You won’t need to call us, as we’ll email you within the next day or so to let you know when we expect you’ll be able to complete your order.

We’ll be in touch again soon.

Regards,

The Sky Team

Your Sky Account Number: ************

Hey you don't think Raul is a legend. This just backs up what I already knew. you don't take much notice of what's in front of you. Enjoy your Sky HD. Still a good deal.

My dad's just signed up :rolleyes:
Has anyone signed up online only to get an email saying they expect to be able to install the HD in 'around 3 months'? Does it really take this long?!
He's tried signing up to their online service but it says he can't access his bills as he needs to be the primary account holder (which he is). There's a link to change it using the viewing card number but I've tried doing this for him just in case he was doing it wrong but no, it just keeps returning to the same screen. Less than useless Sky are. If I could get cable (like he can!) I'd swap like a shot.

I ordered Sky HD on Tuesday 17th Feb at 4 pm by phone, yesterday I recieved a letter from Sky with the viewing card and this morning I have recieved an email reminding me that they are coming on Sunday 22nd Feb between 12 and 5 pm to install and to make sure somebody is in.

Thats will be 5 days if it all goes to plan. :luxhello: :thumb:

Read the thread but 3 months is a standard email. 2 weeks is the average.

Following on from my email yesterday, this is the email i recieved this morning.


You can complete your order in around 3 months



Hello Mr **********,

Thanks for registering to upgrade to a Sky+HD box.

What happens next

We've had a fantastic response to our new prices, with a huge number of people registering to upgrade and we're working through each registration in turn.

At the moment, we estimate that you'll be able to complete your order and arrange installation in around 3 months. We appreciate this might seem like a long time but we are working hard to try and reduce your wait time and we will try and get you set up as soon as possible.

The good news is there’s no need for you to do anything else for now, your place is reserved and we’ll handle everything for you from here.

We’ll send you a regular email to let you know how your registration is progressing and whether we've been able to improve your wait time
If you want to track your registration more frequently or find answers to any questions you may have, you can do this simply here
We’ll let you know as soon as you’re able to complete your order and choose an installation date, so you won’t need to call us
It’s only then that we’ll ask you to make a payment - you’ll have the chance to change your selection, without having to re-register
Plus a special thank you from the Sky Team

While you're waiting, we'd like to thank you for your patience by giving you half price phone line rental for 6 months, if you've got, or take, any of our award-winning Sky Talk call packages. Sky Talk is exclusive to Sky TV customers and has some great benefits - find out more.

We’ll be in touch again soon with an update on your registration.

Regards,

The Sky Team

Your Sky Account Number: ************

i got the 3 month email last week

:( still haven't heard anything new

Exactly the same here!

Les

An an "insider" I know the real reason for the recall - it's actually to update the firmware and future proof it - some boxes didn't have this and so won't be able to cope with future products.
Neandethal - what sort of house does your Dad live in? Sounds like they might need to dual feed it (needed for HD and other Sky stuff) which can take a while.

He's already got Sky+ so should only be a case of replacing the box?
Whether they've just been inundated with orders, he's in Northampton.

If he's already got Sky+ then he should only need a new box. Think they now call it Sky+HD.

3 months to supply a box, £30 to install it is a bit of a pee take if you ask me. Still it's my dad's money if he wants to throw it away rather than leave it to me that's his choice ;)

Finally have a date \o/

Scheduled for installation on Thursday

And here too. Got 3 months initially, but actually turns out to be three weeks in all.

I ordered mine on 21/02/09, got the 3 month email initially now I am getting a message saying 2-4 weeks, I am keeping my fingers crossed I get a date soon.

My box was installed last Sunday 3 weeks after pre-registration. All done very well and I am extremely pleased with the results.

Les

Yep, I am well pleased too.
Mine was installed as planned on the 22nd Feb, 5 days after ordering. :thumb: