Good luck - :)
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Here's the latest.
Letter went to the dealer. They have responded and said that they are prepared to exchange the car for a replacement new one :) . The only problem is with the options they have provided to me: 1) A car is available in two weeks has £400 worth of extras added - they would require me to pay this to have that one. 2) Would have to wait 3 months for the standard replacement. To be honest I really want a replacement but aren't happy with the options. What would you do? Please bear in mind the dealer has shafted me around quite a bit and lied to me numerous times! I'm tempted to continue to push for the refund.:confused: |
If the extras are what you would want on your car, then I'd pay the £400 and get a new car. If it in a colour you could live with of course.
You have been d1cked about, but I think the dealer is offering you a fair deal. You could of course say you don't want those options and try for the car anyway, but most likely they'll say you'll have to wait the 3 months. Pay the £400 and get a new car. Come service time they might offer you a free service for all the hassle. |
Originally Posted by stilover
Pay the £400 and get a new car.
I`d try to get it sorted sooner rather than later to be honest. |
Apaliing service from VW. My last experience with them some 12 years ago was similar. My mate being charged £115 to change headlight bulb re iterated it all to me. The state of your new car and the dealer knocks the final nail on its head
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my old golf had a shocking paint pinish was very very very very orange peel and i knwo it hadnt been painted either, not the whoel car any ways.
id pay the 400 and get a new one |
Give them the choice of a total refund or the car with the extras as a goodwill gesture (to "restore your faith of VW"..;)) at no extra cost. How much has this issue cost you so far (how many hours off work and fuel running back and forwards)..? Tell them you're a member of one of the big VW owners clubs/forums and that you'll post a bad report and loose them plenty of custom (far more than £400 worth)..!
If they won't budge let them think about it for 24hrs then offer to pay £200"to get an end to this nightmare" and part on good terms..? FFS car dealers take the piss..! Any other goods and you'd expect, and rightly get, a refund/replacement without much hassle..! At the end of the day, they've admitted liability so dig you heels in and don't get suckered into spending more money without a fight..! |
ah, thanks guys for the replies.
I really want his issue sorted pronto but I don't want to have to spend any more money. After all, I went over budget to get this one (18k's worth!). Would you want to wait 3 months for a new car - in the mean time driving round in a base spec Polo! |
Originally Posted by Scoobedoo
ah, thanks guys for the replies.
I really want his issue sorted pronto but I don't want to have to spend any more money. After all, I went over budget to get this one (18k's worth!). Would you want to wait 3 months for a new car - in the mean time driving round in a base spec Polo! If they refuse, ask for a refund and tell them that you'll be going back to VW customer services and then the papers. £400 is nothing to them to sort out a potential headache. Once you've got the deal, check the replacement new car very carefully and find somewhere else to service it. If they refuse and you are looking at a refund, consider going down to your local BMW dealer. There are some cracking deals to be had on the 1 series diesels just now with big discounts where there is no trade in. |
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