Originally Posted by JackClark
Apparently there are 2 available, you have to call support to get them, no idea why!
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Point taken. I'll ask on instant messenger, might be able to get a copy and mail it to you.
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hehe Mcafee is one of the products listed on the MS SP2 exceptions site. i.e apps that are not compatible with SP2. Either turn off SP2s firewall, or mcafees firewall, and/or install the patches as mentioned before. A combination of these steps will fix your crash ;)
Btw I switched from mcafee to Norton AntiVirus 2K5, this works fine on SP2, without all that messing about. |
Originally Posted by bioforger
hehe Mcafee is one of the products listed on the MS SP2 exceptions site. i.e apps that are not compatible with SP2. Either turn off SP2s firewall, or mcafees firewall, and/or install the patches as mentioned before. A combination of these steps will fix your crash ;)
http://support.microsoft.com/default.aspx?scid=fh;[ln];xpsp2swhw |
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I get the problem occasionally, think it's down to activesync (but not sure) although I did hear a mention of this type of package causing problems with v8 enterprise.
I'm going to report it to NAI and see what they come back with. XP sp2 Outlook XP Async 3.7.1 Ian.. p.s. don't go back to version 7, 8 is loads better. |
Originally Posted by AudiMan
I get the problem occasionally, think it's down to activesync (but not sure) although I did hear a mention of this type of package causing problems with v8 enterprise.
I'm going to report it to NAI and see what they come back with. XP sp2 Outlook XP Async 3.7.1 p.s. don't go back to version 7, 8 is loads better. |
7.1 is still a great product. I'm sure in time we'll get 8.0i up to scratch on more systems, it's a huge leap forward that was going to cause issues. Next year should be fun when we try to roll the feature set out to the consumer desktops.
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Update
All my customers are now rolled back to v7.1. My network is the only one still on v8.0i & I'm getting shutdown hangs about once a week. A couple of customers have not renewed their Prime Support over this, so I'm moving them to Panda. :(
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There have been quite a few patches released. It was always going to be difficult switching to the new code base, but it will pay off in the long run. I doubt it will make you feel any better but it was me who pulled the plug on Dr Solomons Antivirus Toolkit, you can imagine how many people were happy about that code change, most are fine now though. Unsuprisingly I've had no problems here with v8.0i
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Thanks Jack
I'm not sure where the patches are, but they're not at http://www.networkassociates.com/us/downloads/ :( |
I'm told they're in here https://mysupport.nai.com/login.asp Hotfix 9!!!
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NAI 8.0i outgoing email stuck in que
REgarding Enterprise V8.0i. I have had 8.0i installed for a few months or weeks now and everthing seems to work great. Better than earlier version. Now all of a sudden I am having some problems on my NT server with the exchange outgoing email being held in the que. If I disable the Mcafee things appear to work ok. I contacted NAI and they suggested that I reload. I did and everthing seem to work ok and then again it happened yesterday.
I wonder if any of you users have experienced any problem with outgoing email being held in the Que? Thanks for your help. John
Originally Posted by Nick
Jack
I had my first crunch from Enterprise v8.0i last night. I was shutting down & got an application error, however I just got some paper to write down the error codes & the pc shut down. I seem to remember something like 0x0000008c or something like that. Unfortunately I've also rolled this version out to my customers! :( System: PIV 3.2gHz, 1gb RAM, Win XP Pro SP2, VS Enterprise v8.0.0, engine 4320, DAT (as at last night) 4389. |
Do you have NT + Exchange 5.5 ??
I would try configuring VirusScan to ignore the Exchange MTA queues from it's real-time directory scans. Are you running GroupShield? Stefan P.S. No specific problems running w2k3 + Exch2k3 + GroupShield 6.0 + VirusScan 8.0i |
NAI 8.0i outgoing email stuck i que.
Hello Nick, just read your note here. I have the 8.0i on my NT server using 4.0 version and Microsoft Exchange. I have a problem with the outgoing email being stuck in the Que. If I disable the Mcafee it seems to work ok. I reinstalled 8.0i about a week ago and it seems to work ok but for some reason it starts to stop numerous emails on the outgoing que. I wonder if you know of anything related to this problem.
Thank you. John
Originally Posted by Nick
All my customers are now rolled back to v7.1. My network is the only one still on v8.0i & I'm getting shutdown hangs about once a week. A couple of customers have not renewed their Prime Support over this, so I'm moving them to Panda. :(
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Originally Posted by JJM3RD
Hello Nick, just read your note here. I have the 8.0i on my NT server using 4.0 version and Microsoft Exchange. I have a problem with the outgoing email being stuck in the Que. If I disable the Mcafee it seems to work ok. I reinstalled 8.0i about a week ago and it seems to work ok but for some reason it starts to stop numerous emails on the outgoing que. I wonder if you know of anything related to this problem.
Thank you. John First you should disable the email scanner part of 8.0i. Next exclude the following directory from the on access scanner: \program files\exchsrvr\mdbdata If you use Groupshield, also exclude the Groupshield quarantine directory. Regards Nick |
Originally Posted by JackClark
I'm told they're in here https://mysupport.nai.com/login.asp Hotfix 9!!!
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That sucks. Who were you talking to? I'll have a word.
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Enterprise 8 is an excellent product, but it did bite me on the arse at home :)
I set it up and forgot about the IRC port blocking that is now built in and could I work out why I couldn't get through the calibra chat room??? What a complete nightmare... it wasn't until I was setting up the config at work on EPO that I came across the settings. Boy, did I feel stupid! (oh btw the - has anyone else had problems with local repository updates since they've installed v8 with EPO?) |
Originally Posted by JackClark
That sucks. Who were you talking to? I'll have a word.
Kieran, haven't you had the hang on shutdown yet? v8.0i was installed manually, not with EPO. The repository locations were ok. |
I get the hang on shutdown once in a while... but rarely - I push AV8 out from EPO - it's utterly painless and no one even realises it's been done :)
Once it is installed tho' the p.c.'s weren't updating.. I think I've fixed that by setting the Agent up to look in the right place and push that out as well... |
STILL can't get into the "service" portal! :mad: The link sent to us doesn't work, so I've requested a new link - which I hope will work. Meanwhile, Sophos has been contacted for info about their range!
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Were you given the support information when you purchased the product? If not, who did you buy it from, I'll try to get things changed. It's crazy that you're chasing a support login when you most need it. Email me at work jack_clark@<you know who>.com support is run from the Aylesbury site, I can knock on doors.
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Believe me, sophos sucks. Try using it in a multi domain/workgroup environment :rolleyes: I use it here cause I must but lets begin by saying the default settings are crap !
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Sorry Jack, I can't figure out your cryptic email address! mcafee.com? nai.com?
The link that NAI sent to me to create the support user account did not work because the last character was on a 2nd line. Pasting the whole thing into a browser didn't work because I had already tried to get in once, so it cancelled the account. A password request got me another email a few hours later & I got that one to work. Why do they make it so difficult? Why not just open a support account for every support customer!?! What instead will happen is a customer will get a problem & then have to go through this c**p for a week or two. The support kb search is VERY slow & the search engine is hard to use. After a few hours I managed to find the patches for VSE80, but none of them appear to fix my problem (according to the descriptions with each patch). I've therefore created a "Case", so maybe I'll get a response. I wish I'd started a blog about this! :p |
Dear Sir Thankyou for logging your case on the website The problem you are having may be fixed by downloading the Patches for Virusscan 8. These can be found at https://mysupport.nai.com and logging into the site. Please download and install all Virusscan 8 patches. Kind regards Ryland Deakin |
>Sorry Jack, I can't figure out your cryptic email address! mcafee.com? nai.com?
Both work Nick. |
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