I never had a letter from IM confirming i had a warranty i had a letter from Subaru Malta confirming i had a warranty. I wasn't aware i had to register my car with Subaru Uk until i had a fault with my car and then that is when the fun and games started.

In the second letter from IM they confirmed that as we had bought the car from stock and didn't have a certain document i can't remember the name as i don't have the letter to hand we don't have a warranty as motorpoint are acting as unauthorised resellers.

I bought mine 18 months ago
 

I got my wrx 18 months ago from the Glasgow branch, when i took it into subaru they said i was not on the database.
So i phoned up motorpoint and they sent me the original invoice in yen which i forwarded onto liaco .
I then got a letter saying that my car was registered for cross euro warranty so i hope this still stands.

I not why have i spent £250 a pop for my 1K service and 10K service, if no warranty then subaru can kiss good by to my cash from now on.

Gonna dig out my docs tonight and have a look, if so im going to the trading standards.

Gordon.

Where was your letter from confirming your cross euro warranty - Subaru Malta (liaco) or IM?

not a bad idea! i took off my window sticker and tax disc holder already

Already put a private reg on to my car, so motorpoint is not written it now. Just a side line.

What would happen if we sold our cars back to motorpoint ect for say 1p, who then sold it back to subaru malta ect for 1p who then sold it back to us for 1p. would that then be classed as second hand subaru approved car ( with warranty ).

I just wonder what the legal standing would be for that.

I know the finance companies would have to agree to loose there lein on vehicle.

any thoughts.

Ed

mine belongs to me as i have a personal loan.

unfortunately i think the moment they decide the car has lost its warranty, it can't come back

i still don't understand why subaru aren't persuing motorpoint et al. in the courts for damages (makes them money), prefering to attack us instead (which makes them no money, pisses us off so whereever possible we use alternative specialists for servicing) and doesn't really stop people continuing to buy cars from motorpoint and the like?

maybe my logic is fundamentally flawed by its overwhelming sense of obviousness

Quote:
i still don't understand why subaru aren't persuing motorpoint et al. in the courts for damages (makes them money), prefering to attack us instead

D....If you mean IM then they can't sue anyone as they have no contract with anyone involved.

CC

surely they don't need to have a contract. if motorpoint/ alliance et al are in the wrong, and are breaking the law, surely their best bet is to do something to stop them actually selling the cars, not just to piss off people who already have the cars??

You're probably right but perhaps it would have to be Fuji tackling the supermarkets directly for breaking their rules (and on the face of it EU law) rather than IM. I think they would struggle to find anything to sue for. If they've discovered that by registering the cars for warranty they were in fact breaking law themselves they are probably just glad not to be involved!

CC

They are just using the opportunity to protect themselves and let the courts handle it. I feel for all of you who have these cars and thus these issues, but regardless of the costs that IM sell the cars for, your gripe has to be with who you bought the car from. IM are basically innocent in that they are having to handle warranty's on vehicles they have had no involvement with. If any importer wishes to outline that you have a 3 year Subaru warranty, you have a case, as Subaru are saying you do not have a warranty. If the importer is saying you have a 3 year pan-European warranty, this is different, and must be through someone else.

Regardless, unless your car is accepted by Subaru, you are going to be worse off. If your roof lining comes adrift, your pan-European warranty with max claim of £1k will cover it. If your engine goes bang, your pan-European warranty will give you £1k and ask you to find the rest of the money, at least a few grand...

You have to talk to the seller and get their opinion and get them to react. Mouthing off at IM will do nothing, as they have not done anything wrong other than protect their interests...

At the end of the day the bad publicity that Subaru, in particular IM will get out of this will in long run will be damaging. Would you buy a car from a company who changes the rules as you go along? One minute you have a warranty, the next you don't.

If Fuji look at the UK situation, they must surely see that this is very bad for them - they will sell less cars in the UK as a result of the bad press & less because of the resultant price increase if people 'have' to resort to buying from IM. The UK is not a big market for them...& I'm sure could be bigger. Given the recent 'competition' in the market (Gti, VRs, ST, etc all at lower prices..), if I were Fuji, I'd either be getting into bed with the supermarkets, or more likely, push IM out of the picture - buy them & take pricing control for themselves with existing dealer network...

[QUOTE=mightyyid] If your roof lining comes adrift, your pan-European warranty with max claim of £1k will cover it. If your engine goes bang, your pan-European warranty will give you £1k and ask you to find the rest of the money, at least a few grand...[QUOTE]


The Pan-Euro warranty does not have a £1,000 limit it has the same limits as the a UK warranty ie unlimited. The warranty motorpoint are offering instead of it has a £1,000 limit (they can stick that were the sun don't shine).

I have emails from Subaru Malta confirming my car is covered warranty.

I quote

"Dear Mr. Reid,

I would like to thank you sincerely for your patience and assistance aimed at resolving the pending issues with Subaru UK's persistent refusal to award the Pan European Warranty on trivial grounds. Nonetheless, we are continuously working to improve Subaru Drivers the all round positive experience they truly deserve. It is a pity that the experience has been marred by such a silly incident, however we are positive that ultimately good-sense will prevail.

On a separate note, just to be certain on our end, the only documents you did provide Subaru UK are the Invoices they requested. Have you been requested to provide a copy of any agreement entered into with Motorpoint? If they have out forward this request, did you oblige?

Sincere thanks

Romain Galea (Dip. Mngt, M.I.M)
P & A Manager

Liaco Limited
Lia Buildings, Mosta Road, Lija BZN09 MALTA
TEL: (+356) 2141 8111 • FAX: (+356) 2141 8589
www.liaco.com.mt"

this was followed up by

"Dear Mr. Reid,

we still insist that your vehicle is covered by a 3 yr Pan European warranty and 12 year anti perforation warranty. Whatever Subaru UK are indulging in at this time is not clear, however you are the rightful user of a Subaru vehicle and you should not refrain from enjoying your vehicle at all.

Romain Galea (Dip. Mngt, M.I.M)
P & A Manager

Liaco Limited
Lia Buildings, Mosta Road, Lija BZN09 MALTA
TEL: (+356) 2141 8111 • FAX: (+356) 2141 8589
www.liaco.com.mt"

Has any one else had the same sort of emails

Ed

But that is my point - the only bad press is on here. There's nothing in the usual press, and few people will care as far more people buy from a UK dealer and thus have nothing to worry about.

I know you chaps have a concern and I feel for you. But something like this makes little difference to the vast majority. This is a company after all who devalue their own product more than any other manufacturer (with the possible exception of GM in the USA), by changing it annually, by offering things such as free servicing, PPP and other bits on a car that has come back more times than Prince Naseem! There are fundamental problems in this - but I do agree that all added up they don;t look good for IM in the long run.

I'm afraid there is not much bad publicity out there about them though... just on here.

[QUOTE=ed_209][QUOTE=mightyyid] If your roof lining comes adrift, your pan-European warranty with max claim of £1k will cover it. If your engine goes bang, your pan-European warranty will give you £1k and ask you to find the rest of the money, at least a few grand...
I have emialed Malta a number of times but as yet i haven't had a response. The only worrying thing is why are they so concerned if you have provided Subaru Uk with copies of the paperwork from Motorpoint. it is very similar to the welcome letter i have where it states to only give a copy of the subaru invoice if warranty work ever needs doing.

I would send a copy of these emails to Subaru Uk to see what they have to say about it.

I can only speak from my own experience but i know two people (not on scoobynet) who were going to buy a Subaru quite recently but after knowing and hearing about my problems they have had a rethink and wouldn't even buy one from a UK dealer now as they said they weren't going to take the risk of all having all the hassle that i have had.

So maybe there is not actual written material out there but word of mouth is much more damaging than any newspaper article that may be written.

I've just been informed by my Cyprus dealer that my (hopefully soon to be accepted by Subaru(UK) - fingers still crossed) pan-European warranty would be invalidated by adding the Prodrive kit. Is this right - have others had the same information?

^^ Liaco Malta have just come back to me and said the same. apparently it is not approved by FHI, just IM.

I have had similar e-mails from Liaco assuring me that regardless of what IM say I do indeed have a 3 Year Warranty.

They say not to worry and enjoy my car (which I am certainly doing regardless:) )

They say that if I have a problem, to contact them and they will sort it out for me.

Whilst this is all very nice. The proof of the pudding is in the eating as they say, and at the moment this is still all hot air.

I have written to Motorpoint ,as I have heard nothing from them since October.

I'll let you know their response.

There's a half page article about the situation in this month's What Car, so it is getting some publicity.....if anyone reads What Car...

http://www.whatcar.com/news-article.aspx?NA=217775

I think thats the one your meaning

Ed

Surely if our cars develop warranty problems and we take them to Subaru dealers, all they have to do is ring Liaco to get approval to do the repairs, then claim their costs from Malta..? They wouldn't lose any money doing that would they..?

:Suspiciou

It's a huge thread so no one would expect you to go through it to find answers.... Malta & Cyprus will not deal directly with the UK dealerships, indeed UK dealerships cannot and will not deal with Malta & Cyprus.

The only route for warranty work/administration/payment is via IM who act as 'intermediary' between Malta & Cyprus & the Dealer doing the warranty work.

If the vehicle is not registered on IM's system the dealer has no way of getting work authorised or getting payment for said work! And so the 'affected' amongst us just get turned away with no real explanation and certainly no remorse with no where else to turn!

some more stories in the press/media

http://www.itv-motoring.com/news/200...er/02/7560.asp
http://www.autoindustry.co.uk/news/02-12-05_11

BUGGER. :mad: Bleeding awkward barstewards...

Hi Guys,

Had a phone call from Motorpoint today.

Good news and bad news.


Bad news first... IM will not allow any warranty work on my car. This has now been confirmed by Motorpoint.


Now the good news. Motorpoint ( insurance underwritten) will cover any warranty claims for the full three year as long as.

a) I use a vat register garage or a Subaru Main agent garage.
b) I use only Subaru approved parts in any repairs
c) Serviced to the book.

So I check a few points with them.

They are covering the car to the exact spec of the pan-euro warranty.
There are no limits to the claims or number of claims.
There are sending me this in writing.
It is transfarable.

So I will be keeping mine now. as reading between the lines I think Motorpoint are going to pay for any repairs then claim them from Subaru malta ect. hence the approved parts ect.


Ed.

^^ what about PPP?? i want it!

i sent them a fax yesterday telling them i was not going to accept the £1000 limit warranty and also not happy about the UK vs EU differences which i was told were "just the alarm"

anyway, i'm having my underseal done on tuesday along with a windscreen replacement (cracked by a lorry dropping stuff) so should be pretty much UK spec now, got the locking wheel nuts too.

next thing to go for (once the warranty issue is sorted once and for all) is some JDM style electronically flipping wing mirror motors. anyone know how much that'll cost?

Well I rang them after reading ed 209's post and the ' lady' on the other end said they'l look at individual cases only when Subaru decline the warranties.. As far as I'm concerned if they do it for one, they do it for all... it's only fair.

Just tell them if you don't get the same warranty that you paid for ( it is in the price and supplied by FHI ) they can have the car back, and you want all monies paid to be returned as the car is not the same as described when you bought.

Ed

Indeed, what about if you were thinking of selling the car, how can you without knowing where you stand with the warranty..?!!