Royal Mail, complaints? Impossible!!!
22 May 2008, 10:20 AM
#1
Royal Mail, complaints? Impossible!!!
How on EARTH can anyone make a complaint about Royal Mail?
Their phone line leads you through all sorts of options, then as soon as it knows you have a complaint, it tells you there is no-one available, goodbye, and cuts you off!
Their website leads you through various options, then won't allow a complaint, just an enquiry about something NOT related to any complaint I might have, like redirection of mail.
Rubbish. No wonder they are going bust, the sooner the better!
Service? they don't know how
Alcazar
Their phone line leads you through all sorts of options, then as soon as it knows you have a complaint, it tells you there is no-one available, goodbye, and cuts you off!
Their website leads you through various options, then won't allow a complaint, just an enquiry about something NOT related to any complaint I might have, like redirection of mail
.Rubbish. No wonder they are going bust, the sooner the better!
Service? they don't know how
Alcazar
22 May 2008, 10:27 AM
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More and more services seem to be doing this. Making it impossible to speak to someone with a complaint, and more seem to be taking their contact details from their websites, eliminating the easiest point of contact.
Irritating, and very little you can do about some of these services.
Irritating, and very little you can do about some of these services.
22 May 2008, 12:33 PM
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22 May 2008, 12:38 PM
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22 May 2008, 12:52 PM
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There is a Regulator, POSTWATCH
Postwatch - home
08456 013 265
Not saying they are any good mind.........
Dealing with Royal Mail will drive you to drink or worse. "You now have another 14 options" 30 mins later "I am sorry all our operators are busy right now, please call back" Phone goes dead.
Postwatch - home
08456 013 265
Not saying they are any good mind.........
Dealing with Royal Mail will drive you to drink or worse. "You now have another 14 options" 30 mins later "I am sorry all our operators are busy right now, please call back" Phone goes dead.
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22 May 2008, 02:04 PM
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23 May 2008, 12:54 PM
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Royal Mail Special Delivery is even worse. Although it is supposed to be signed for, they can't tell you who signed for it for two weeks until the lazy ***** in the office update the info! So, if something goes missing, you have to wait a fortnight before Royal Mail can do anything!
This country gets worse and worse!
This country gets worse and worse!
24 May 2008, 02:38 PM
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They lost a parcel of mine two years ago and still awaitng replies from the numerous letters and emails. The claikms forms ahve been lost 3 times by them, ironic as they were sent my Royal mail and it seems to take them 1-3 months to reply to emails.
What a joke if you ask me and if there was another option they'd not get a penny off me. Many of the staff have been unhelpful and rude, not surprising the compnay is so bad with crap staff like that.
AllanB
What a joke if you ask me and if there was another option they'd not get a penny off me. Many of the staff have been unhelpful and rude, not surprising the compnay is so bad with crap staff like that.
AllanB
24 May 2008, 05:31 PM
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24 May 2008, 06:05 PM
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Tried everything that's been posted above but I still get around 30% of Royal Mail stuff pinched from the likes of Play.com.
I try to send everthing to my mums now, she's in an area with a different sorting office and my stuff gets through OK.
Whenever I get the choice I don't use them.
Cheers
Lee
I try to send everthing to my mums now, she's in an area with a different sorting office and my stuff gets through OK.
Whenever I get the choice I don't use them.
Cheers
Lee
24 May 2008, 09:17 PM
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Although this is not really entirely appropriate with regards to Royal Mail, if I have a problem registering a complaint I contact someone from Sales.
I simply tell them that I am wanting to order xxxx, but need them to help solve a complaint before my boss will OK the order. I let them know that I am not having much luck getting through to solve the problem. You normally end up with a direct line, special contact number etc.
It seems to be an easy way for them to up the priority of your concern.
I simply tell them that I am wanting to order xxxx, but need them to help solve a complaint before my boss will OK the order. I let them know that I am not having much luck getting through to solve the problem. You normally end up with a direct line, special contact number etc.
It seems to be an easy way for them to up the priority of your concern.
24 May 2008, 11:47 PM
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i had an issue with royal mail about a year ago - our postie signed for a parcel which was never delivered to us and then the said postman being shouting on our doorstep when he was 'interviewed' about his conduct... making complaints via their in house procedures got me nowhere... emailing
allan.leighton@royalmail.com, putting ROYAL MAIL COMPLAINT FOR YOUR ATTENTION
and then phoning his office when his 'experts investigiation' seemed to be taking quite a while...
Royal Mail Headquarters
5th Floor, 148 Old Street, LONDON EC1V 9HQ
Tel: 020 7250 2888 Fax: 020 7250 2030 Textphone: 08456 000 606
I got a full apology and a home visit from the local depot manager with a nice compensation cheque, a full review of his postmens ability to follow set procedures, and the postman who was verbally abusive assigned to another route
allan.leighton@royalmail.com, putting ROYAL MAIL COMPLAINT FOR YOUR ATTENTION
and then phoning his office when his 'experts investigiation' seemed to be taking quite a while...
Royal Mail Headquarters
5th Floor, 148 Old Street, LONDON EC1V 9HQ
Tel: 020 7250 2888 Fax: 020 7250 2030 Textphone: 08456 000 606
I got a full apology and a home visit from the local depot manager with a nice compensation cheque, a full review of his postmens ability to follow set procedures, and the postman who was verbally abusive assigned to another route
26 February 2009, 11:17 PM
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royal mail con!!!!
Although the correct p
stage was on the envelope I was charged £1.06p for being supposedly under paid by 6p. The mail delivery also took three weeks to arrive. Beware the postman con!!!!. Check it before you pay it. Can't complain. Its obvious why Royal M
il say thier customers are mainly happy. Its only those that have plenty of time to persevere the ludicrous complaints system that ever get to complain.
stage was on the envelope I was charged £1.06p for being supposedly under paid by 6p. The mail delivery also took three weeks to arrive. Beware the postman con!!!!. Check it before you pay it. Can't complain. Its obvious why Royal M il say thier customers are mainly happy. Its only those that have plenty of time to persevere the ludicrous complaints system that ever get to complain.
and he's finished his turm and leaving
27 February 2009, 01:02 PM
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More and more services seem to be doing this. Making it impossible to speak to someone with a complaint, and more seem to be taking their contact details from their websites, eliminating the easiest point of contact.
Irritating, and very little you can do about some of these services.
Irritating, and very little you can do about some of these services.
This was in a company with 10 employees, hardly a fair comparison is it?
My old company completely ignore complaints until trading standards are involved, it got to the point that i was on first name terms with them!
It should be illegal for a company to act like this, the details for complaint should be clearly on the website, and the IVR phone system should not cut people off, if i was in parliament, this and ******* budget airlines offering 10 tickets, but when you finalise its 83, and lying broadband suppliers would be reigned in asap!
10 July 2009, 12:13 PM
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ROYAL MAIL COMPLAINTS
I, too, have had unsurmountable problems just trying to find out the telephone number of the local sorting office, it took me 15 minutes to get through to Customer Services and when I did the guy was so rude and stuck up and downright patronising. Then he said that he wasn't going to give me the number as I was rude to HIM and he hung up. I tried again, to no avail and then a third time, in which a person gave me a number, which I rang only to find it was unobtainable and no such number apparently exists. How can people employ numpties like this. No wonder the economy is the way it is when these no brainers exdis in the workforce.
Last edited by parrotfanalia; 10 July 2009 at 12:15 PM. Reason: typos
10 July 2009, 01:04 PM
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I also need to make a complaint about royal mail... The post man keeps loosing our post all the time (bank statments, cheques....), we will receive other people's mail (usually down the road, or a completley different address about a mile away)
Its been known that we have poped a letter back in the post box (addressed to a different person on a different street) and to receive the letter back to our door again :O
We have a different posty every day, and we are lucky to get our post before 4PM!
I am also waiting for a parcle to be dropped off, i paid for it to be posted first class on monday, its now friday and still not received it (and it has been posted)
Its been known that we have poped a letter back in the post box (addressed to a different person on a different street) and to receive the letter back to our door again :O
We have a different posty every day, and we are lucky to get our post before 4PM!
I am also waiting for a parcle to be dropped off, i paid for it to be posted first class on monday, its now friday and still not received it (and it has been posted)
10 July 2009, 02:26 PM
#26
Also known as daz
Got some oakleys due to arrive, 2nd class recorded, got them sent off on the 3rd and haven't been seen since.
What's the betting they'll end up in a pub somewhere?
This industrial action is really screwing things up.
What's the betting they'll end up in a pub somewhere?
This industrial action is really screwing things up.
10 July 2009, 05:21 PM
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The thing is, if you look at the amount of mail Royal Mail 'loses' they must have a warehouse the size of Wembley stadium to store it all.
I don't think nearly as much gets 'lost' as gets stolen by the sorting office workers and postmen if they think there is something worth having in there.
I don't think nearly as much gets 'lost' as gets stolen by the sorting office workers and postmen if they think there is something worth having in there.
11 July 2011, 03:41 PM
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Thanks. I have just emailed allan.leighton@royalmail.com, putting ROYAL MAIL COMPLAINT FOR YOUR ATTENTION
See what response I get
See what response I get
11 July 2011, 03:56 PM
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Most former nationalised/public companies seem to take the "You're stuck with us, so tough sh*t" attitude.
We've just put in a similar system, the idea being most common queries get answered automatically (and monitored to identify common issues) freeing up staff to have more time to deal with the tricky problems. Thats how it SHOULD work, but then we're a company whose customers can easily go to the competition if we mess up...
We've just put in a similar system, the idea being most common queries get answered automatically (and monitored to identify common issues) freeing up staff to have more time to deal with the tricky problems. Thats how it SHOULD work, but then we're a company whose customers can easily go to the competition if we mess up...