Enterprise Insurance in Adminstration: Keith Micheals customer service
03 August 2016, 09:53 PM
#1
Scooby Regular
Thread Starter
Enterprise Insurance in Adminstration: Keith Micheals customer service
After being advised via a direct call to me from Gary, that the insurance company providing cover on my RS3 has gone into administration (to the point that they can't guarantee adequate cover), alternative cover was offered as one of the options.
It's not ideal when you hear this, but that wasn't KM's fault and they've done what they can to ensure I had options.... and above all else I was provided/offered appropriate cover for my car.
Yeah, I've had to fork out for a brand new policy and I'm going to have to claim a proportion of my previous policy back, but at least my car continues to be covered. From a customer perspective I couldn't ask for more from my broker in reality.
Cost does not always directly relate to any specific customer service level, however, I've always received great rates and great customer service from KM. It's the reasons why they'll continue to get my business.
It's not ideal when you hear this, but that wasn't KM's fault and they've done what they can to ensure I had options.... and above all else I was provided/offered appropriate cover for my car.
Yeah, I've had to fork out for a brand new policy and I'm going to have to claim a proportion of my previous policy back, but at least my car continues to be covered. From a customer perspective I couldn't ask for more from my broker in reality.
Cost does not always directly relate to any specific customer service level, however, I've always received great rates and great customer service from KM. It's the reasons why they'll continue to get my business.
Last edited by Shaun; 03 August 2016 at 09:55 PM.
04 August 2016, 07:24 AM
#2
Scooby Regular
In the same situation - Excellent personal service from Gary.
04 August 2016, 11:24 AM
#3
I'm pleased that you have been able to sort this very unfortunate situation out amicably with your broker. We have tried to do the same for our affected clients too.
Thankfully this type of situation is extremely rare in the car insurance industry.
Regards
Dan
Thankfully this type of situation is extremely rare in the car insurance industry.
Regards
Dan
Last edited by DAN@ADRIAN FLUX; 08 August 2016 at 12:49 PM.
12 August 2016, 08:53 PM
#6
Scooby Senior
In the same boat too.
Gary brilliant again, rang me back.. hammered out my worries.. yep.. new policy taken out for a year with a new company (£20 cheaper the who I was/am with) but I can't take the risk to wait and see not knowing what will happen.. for the sake of only losing about £180 from the policy that I've had the last 6months... a small price in comparison if you need to make a claim with a company you're in fear might not be able to pay 100% out.
who knows.... no crystal ball..
With my car it's not a chance I want to take when out driving it or at shows etc.
Gary brilliant again, rang me back.. hammered out my worries.. yep.. new policy taken out for a year with a new company (£20 cheaper the who I was/am with) but I can't take the risk to wait and see not knowing what will happen.. for the sake of only losing about £180 from the policy that I've had the last 6months... a small price in comparison if you need to make a claim with a company you're in fear might not be able to pay 100% out.
who knows.... no crystal ball..
With my car it's not a chance I want to take when out driving it or at shows etc.
Last edited by salsa-king; 12 August 2016 at 08:57 PM.
14 August 2016, 09:06 AM
#7
Scooby Regular
Thread Starter
That's the magnitude of the risk.
Trending Topics
14 August 2016, 09:53 AM
#8
27 October 2016, 11:51 PM
#9
Scooby Senior
has anyone heard if we'll get any money back yet?
29 December 2016, 07:14 PM
#12
Scooby Senior
no, not yet.
I had a letter regarding them going into liquidation (or something like that) from liquidator.. TBH, I didn't understand the letter.
So not sure, are we getting some back?
I had a letter regarding them going into liquidation (or something like that) from liquidator.. TBH, I didn't understand the letter.
So not sure, are we getting some back?
29 December 2016, 08:04 PM
#14
Scooby Regular
29 December 2016, 10:59 PM
#16
Scooby Senior
FSCS has now paid over £26m in compensation on claims following the collapse of Enterprise Insurance
22nd December 2016
FSCS has been paying claims either direct to policyholders or through their broker or finance company, (after the liquidator cancelled Enterprise Insurance policies on 26 October).
We have now paid over £26m in compensation to more than 30,000 policyholders. This includes just over £17.6m for motor policy claims, a further £1m on non-motor policy claims and more than £7.8m for return of premium claims.
We are continuing to work closely with the liquidator, brokers and finance companies to ensure we compensate the remaining policyholders as soon as possible.
FSCS Chief Executive, Mark Neale says: “FSCS is here to protect consumers. We are continuing our work to ensure policyholders are not out-of-pocket. For most policyholders this involves making return of premium payments via their broker, or finance company. They in turn, are transferring their Enterprise business to an alternative insurer.”
More information about how FSCS is compensating customers of Enterprise is available on the FSCS website. People who are unsure whether they were covered by Enterprise Insurance should check their policy documents and speak to their broker.
05 January 2017, 10:43 PM
#20
Scooby Senior
do you know from when they will refund (some) money ?
11 April 2017, 02:29 PM
#26
Scooby Regular
Compensation cheque received this morning
11 April 2017, 04:39 PM
#27
Scooby Senior
11 April 2017, 05:06 PM
#28
Scooby Regular