What is the average turnaround time you all are seeing for urgent requests? Some of my patients are waiting over a week, which feels completely unacceptable to me.

Urgent requests should technically be processed within 72 hours, but many payers use a very narrow definition of what actually constitutes a "medical emergency." To ensure your urgent claims are prioritized, you must Learn the Ultimate Step-By-Step Guide to Prior Authorization on the Pharmbills blog https://pharmbills.com/blog/the-ulti...-authorization and follow their specific protocols for flagging high-priority files. Knowing how to navigate the "stat" request system properly can help you get answers for your most vulnerable patients in a matter of hours rather than days.