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Andrew leech Alcatek contact

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Old 18 May 2017, 12:25 PM   #1
Cotterrell
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Default Andrew leech Alcatek contact

Hi I sent my ecu in for a repair 8 weeks ago, 6 weeks later I got the ecu back and there was another fault so I sent the ecu back I rang Andy the day after I sent it he told me he has it on his desk and he was going to look at it straight away and told me to call back at 2 so I did and no answer and there has been no answer since I don't know what to do because it's my daily car and I have been borrowing a car for 2 months now, do I just forget about my ecu because it's getting to the point now that I'm thinking it will never come back and buy another one or just keep waiting. So I was just wondering if anyone on here has any contact details for him I would just drive up there but it's 3 hours away from me and I work everyday
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Old 18 May 2017, 02:23 PM   #2
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From what I've heard, customer service from Alcatek is absolutely shocking, so I wouldn't plan on having it back anytime soon.

Spoken to a few people who have waited months on updates from them.
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Old 18 May 2017, 02:30 PM   #3
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afraid as above, customer service is awefull
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Old 18 May 2017, 03:00 PM   #4
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He cant be dead cos ive just come off the phone to him lol


He is in development of some revisions for certain boards, so very busy. Advised him of this post for you.... however he doesn't do much social media or forum stuff so wouldn't have know otherwise.
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Old 18 May 2017, 03:03 PM   #5
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I no as I said he had it for 6 weeks with no contact then I got the ecu back and it was still faulty spoke to him 2 weeks ago and he said he has the ecu there and he was going to sort it that day and send it back I have tried phoning him about ten times every day since and no answer just don't know what I'm supposed to do because it's my daily driver and it's now been off road for nearly 2 months and obviously causing me lots of problems, said would anyone on here have an ecu for sale?
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Old 18 May 2017, 03:05 PM   #6
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Does anyone have a different contact number for him as I'm having no luck on this number 0333 123 7890. I just need to know what's happening really just wished he was honest with me and said look I'm really busy it's going to be a few weeks at least I no we're I stand and I wouldn't have to try and call him everyday
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Old 18 May 2017, 03:31 PM   #7
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This puts me off buying an Alcatek ecu second hand if needs update etc
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Old 18 May 2017, 03:44 PM   #8
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I bought mine new only 18 months ago and it's not an update it's a fault with injector drivers. They are a brilliant ecu just the customer service when you have a problem isn't the best to say the least
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Old 18 May 2017, 03:52 PM   #9
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who is mapping the ecu?
can you get them to give him a call? he normally answers his phone to the tuners from what i've experienced
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Old 18 May 2017, 04:15 PM   #10
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Mark at TDR, he sent the ecu in the first time which took 6 weeks and came back still faulty and because mark was so busy I sent it back myself I have rang mark to get him to contact him but he is saying he can't get through to him either so I'm stuck just don't know what to do I have even contemplated breaking the car for parts and buying something else because this is just beyond a joke now
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Old 18 May 2017, 05:22 PM   #11
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Quote:
Originally Posted by Dan_RA View Post
He cant be dead cos ive just come off the phone to him lol


He is in development of some revisions for certain boards, so very busy. Advised him of this post for you.... however he doesn't do much social media or forum stuff so wouldn't have know otherwise.
Seems he only speaks to a chosen few, sod the rest. The rest is way more than his chosen few.
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Old 18 May 2017, 05:27 PM   #12
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So much money is being lost with Andy, I don't know any business man that would want to loose so much money, it's a great ecu and does everything necessary.
So many choose other ecus because of the hassle of unlocking ecu etc, he must be a millionaire to not bother, but then he would be retired if so lol.
Crazy!
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Old 18 May 2017, 07:55 PM   #13
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If you go through the right mapper things get sorted in a few weeks, when JGM did my update from Simtec to Alcatec it only took about two weeks but others took months or even never got done. The product is great but it's a joke how customer service is so lacking. I'd go for a Syvecs next time it's worth the extra to not have the hassle and possibly better.
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Old 18 May 2017, 09:00 PM   #14
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Quote:
Originally Posted by RICHARD J View Post
If you go through the right mapper things get sorted in a few weeks, when JGM did my update from Simtec to Alcatec it only took about two weeks but others took months or even never got done. The product is great but it's a joke how customer service is so lacking. I'd go for a Syvecs next time it's worth the extra to not have the hassle and possibly better.
And the customer service aftercare is second to none with syvecs. Best choice I made because I didn't want the alcatek drama so spent extra to be safer.
It's worth the extra for the time wasting and money lost waiting for andy to sort your stuff, so it's a no brainier when your faced with the mr leech sinarios, if mr leech was better with everyone then it probably would be a suitable choice for most.
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Old 19 May 2017, 06:46 AM   #15
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Must be an "Andrew" "Andy" thing...
I'll stop there and switch the lights off on my way out .,.
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Old 19 May 2017, 09:20 AM   #16
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I think my best bet is to buy another ecu because I can't even get in contact with him and I can't have the car off the road for much longer
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Old 19 May 2017, 09:59 AM   #17
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the number I have is 08701996299, it's a while since I used that number so don't know if it's still good.
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Old 19 May 2017, 10:50 AM   #18
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Ok thankyou il give it a go, I appreciate your help
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Old 19 May 2017, 12:17 PM   #19
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Quote:
Originally Posted by ZANY View Post
Must be an "Andrew" "Andy" thing...
I'll stop there and switch the lights off on my way out .,.


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Old 19 May 2017, 12:48 PM   #20
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No luck on that number either! I really am in a pickle now looks like I'm walking 7 miles to work everyday from now on then!!!!
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Old 19 May 2017, 01:25 PM   #21
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Quote:
Originally Posted by ZANY View Post
Must be an "Andrew" "Andy" thing...
I'll stop there and switch the lights off on my way out .,.
How dare you talk about andy forrest like that, someone people worship him like a god!
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Old 19 May 2017, 02:59 PM   #22
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Andy - forrest

Andy - ESL

Andy - Alcatek

Maybe they are one and the same people lol
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Old 19 May 2017, 03:10 PM   #23
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Does anyone have a second hand ecu they would like to sell me?
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Old 19 May 2017, 03:26 PM   #24
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Anyone have any views on simtek ecus?
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Old 19 May 2017, 03:38 PM   #25
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Quote:
Originally Posted by Cotterrell View Post
Does anyone have a second hand ecu they would like to sell me?
what year car is it?
Trev
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Old 19 May 2017, 03:41 PM   #26
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1995. Thanks. Ben
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Old 19 May 2017, 07:22 PM   #27
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Well Charlie from syvecs is not on there
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Old 19 May 2017, 07:24 PM   #28
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I think simtek is an option as you get off Steve and I believe you can at least get hold of him, but I know a while back they had a regular bug in the software but unsure if that's been rectified or not, so I'm a bit wary of that.
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Old 21 May 2017, 04:57 PM   #29
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This is the reason I sold mine I've changed to avcs and wasn't prepared to go through the same nightmare I had just to get a profile to map it first time round cut your loss mate and buy a simtek or if your feeling flush a syvecs it's the only ecu you will ever need
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Old 21 May 2017, 05:03 PM   #30
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I no I was thinking the same thing just a pain having to fork out the money again
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