Scoobymania. Anyone else had their mania?
Trending Topics
21 August 2003, 10:24 PM
#9
Scooby Regular
Join Date: Jun 2001
Posts: 207
Likes: 0
Received 0 Likes
on
0 Posts
I've used them in the past for a few things. Have occasionally had a slight delay on ordering stuff (or mix ups) but it's never taken that long to sort out and have had the bits I ordered not long after.
Would certainly use them again.
Would certainly use them again.
22 August 2003, 01:36 AM
#12
Scooby Regular
Join Date: Nov 2001
Location: Leeds - It was 562.4bhp@28psi on Optimax, How much closer to 600 with race fuel and a bigger turbo?
Posts: 15,239
Likes: 0
Received 1 Like
on
1 Post
I agree with mark..
However..
I used to despise Mike, until he..
Opened shop at 10.30pm on a saturday evening..
let me pinch his stock and then leave at 12:00am ..
and use the ramps
If it wasnt for mike and scoobymania, I wouldnt have been at totb2..
Cant thank them enough,..
Would recommend them to anyone.. even if you are only looking for a new pet.. im sure they could help
(seriously though.. Very Very good service.. to say ive never used them or really spoken to them as a 'company' before)
Thanks Mike
David
Ps thanks to IanW for getting in touch with Mike for me .
However..
I used to despise Mike, until he..
Opened shop at 10.30pm on a saturday evening..
let me pinch his stock and then leave at 12:00am ..
and use the ramps
If it wasnt for mike and scoobymania, I wouldnt have been at totb2..
Cant thank them enough,..
Would recommend them to anyone.. even if you are only looking for a new pet.. im sure they could help
(seriously though.. Very Very good service.. to say ive never used them or really spoken to them as a 'company' before)
Thanks Mike
David
Ps thanks to IanW for getting in touch with Mike for me
.
22 August 2003, 11:38 AM
#16
Moderator
Join Date: Jul 2001
Posts: 19,910
Likes: 0
Received 0 Likes
on
0 Posts
Never had a problem with Scoobymania, if anything, Mike has gone out of his way to help. 
Always replied to emails, phone calls and work/parts delivered when he has said and at a more than reasonable price too.
[Edited by Little Miss WRX - 8/22/2003 11:43:26 AM]
Always replied to emails, phone calls and work/parts delivered when he has said and at a more than reasonable price too.
[Edited by Little Miss WRX - 8/22/2003 11:43:26 AM]
22 August 2003, 01:59 PM
#18
Scooby Regular
Join Date: Jan 1999
Posts: 2,694
Likes: 0
Received 0 Likes
on
0 Posts
Well, from what I can gather, you ordered some gauges which we sent to you, you then changed your mind about what you wanted and sent them back.
We have sold out of the replacement items and are awaiting for some more stock to land. As the biggest official Defi importer in Europe, with the best prices available, this can happen.
Not aware of any missing items, or unexpected delays. We do what we can and are genuine in our intent.
It is most unusual for another "business" to not complain to us direct, but then come and complain in a public BBS?
Are you an actual business, or using a business name to obtain trade discount then behaving like a retail customer?
If you want to pick the phone up and discuss this with me, please feel free, I will do my very best to help clear up any issues you may have.
Mike.
<get back to your bike cleaning Otway>
We have sold out of the replacement items and are awaiting for some more stock to land. As the biggest official Defi importer in Europe, with the best prices available, this can happen.
Not aware of any missing items, or unexpected delays. We do what we can and are genuine in our intent.
It is most unusual for another "business" to not complain to us direct, but then come and complain in a public BBS?
Are you an actual business, or using a business name to obtain trade discount then behaving like a retail customer?
If you want to pick the phone up and discuss this with me, please feel free, I will do my very best to help clear up any issues you may have.
Mike.
<get back to your bike cleaning Otway>
22 August 2003, 05:44 PM
#19
Scooby Regular
Thread Starter
Join Date: Oct 2002
Posts: 1,257
Likes: 0
Received 0 Likes
on
0 Posts
Mike. I have tried to contact you on several occasions but have always been told you are out of the office. I have also left messages for you to get back in contact but have had no joy.
This seems to be the only way!
Of course, i do not wish to discuss business over scoobynet. I have expected a call from you from the e-mails and messages i have sent and i have also expected the parts requested.
I will in due course ring when i am back in the office, or perhaps you could ring myself with an update on the parts.
This seems to be the only way!
Of course, i do not wish to discuss business over scoobynet. I have expected a call from you from the e-mails and messages i have sent and i have also expected the parts requested.
I will in due course ring when i am back in the office, or perhaps you could ring myself with an update on the parts.
23 August 2003, 10:29 AM
#20
Scooby Regular
Join Date: Aug 2001
Posts: 1,012
Likes: 0
Received 0 Likes
on
0 Posts
i had exactly the same problem. as soon as i became a customer wanting a refund, not a customer wanting to spend money, i got the runaround. i wont go into detail but the term 'dont p!ss down my back and tell me its raining' springs to mind. as a very last resort i posted on here and got a response.
you always know how good a company really is by its after sales service. to be fair the problem was dealt with eventually but the damage was done. im still p!ssed off about it now as you can tell.
[Edited by Kippax - 8/23/2003 10:30:39 AM]
you always know how good a company really is by its after sales service. to be fair the problem was dealt with eventually but the damage was done. im still p!ssed off about it now as you can tell.
[Edited by Kippax - 8/23/2003 10:30:39 AM]
Thread
Thread Starter
Forum
Replies
Last Post
Mike Tuckwood
Dealer and Third Party Supplier Queries
11
08 November 2002 05:05 PM
Sam Elassar
ScoobyNet General
1
05 September 2000 11:55 PM
