andy97

iTrader: (1)

This morning we lost internet connection or I thought we had. We have adsl connection and we can't call up a Google home page but my son can talk to his mates on his Xbox and the wife can connect to work via Vpn. Has anybody else have this problem? And yes I have tried to call virgin but with little success as of yet

Sent from my HTC desire

peter zippy reid

iTrader: (25)

Pm pimmo from here he works for them

paulr

My mate has had problems with virgin media ever since he got the Virgin combined router/ modem. If he connects direct, its okay, its only when he go's wireless. Not sorted yet.

I had problems with Virgin and a wireless router, but found out it was local interference. I changed channels in the wireless router and it fixed it.

Paulo P

iTrader: (42)

I guess you've tried restarting your router?

andy97

iTrader: (1)

Restarted router several times with 5 mins between reboot

Paulo P

iTrader: (42)

Not that then I'm on Sky and I get weird crap like that but a reboot usually sorts it. How long has it been down and have you tried it from more than 1 PC?

hodgy0_2

it sounds like a dns problem

andy97

iTrader: (1)

All PC's have same problem no Google home page. We have found that a few websites will load but not many
The Wife has sent herself an email from her blackberry and can now see it via vpn on her laptop. But no Google weird

andy97

iTrader: (1)

Right I'm using my laptop now via my HTC Desire which I have tethered to it. So there is nothing wrong with my laptop. Google and other pages load straight away. 35 mins and still waiting for virgin to answer the phone

davegtt

Presume youve restarted the modem as well?

Strange that your son can still get on XBL.

SinghSuperStud

iTrader: (2)

Try using opendns settings for your DNS server ?

andy97

iTrader: (1)

my set up is draytek vigor 120 modem and a netgear n900 router. I have had them about a month and has been fine up till today. I have checked the draytek and even changed the mac address to the virgin mac settings stored in the N900 that didnt work. The moden has a constant green dsl light and the router says that internet is good.

The wife can connect to work via internet and vpn and can send and receive emails. She can look at two websites by typing directly in the url bar. But cant get google home page.

I cant get any page up on my laptop via Chrome or IE they just time out. I am using a tethered connection to ask these questions. I can browse the internet via the tether ok.

Its like we have a virus, but we have negative scans.

Im going to try direct link to the modem and see if that works!


Right I have tried to connect direct to modem and setup all settings. This is the error

Error 105 (net::ERR_NAME_NOT_RESOLVED): Unable to resolve the server's DNS address


Im going to try virgin tomorrow morning, over 1 hour and no fuccking answer

Paulo P

iTrader: (42)

I must admit that this is really odd because the VPN and xbox live prove that it can see the outside world.

I would suggest it's maybe a routing issue and I'd advise Virgin Media because there may be an outage somewhere on their network. How long has it been down for?

andy97

iTrader: (1)

Well everything is working again this morning with no adjustments by me. I still haven't been able to speak to virgin. I wish virgin would have a decent customer service because if this happens again I'm moving provider

Terminator X

iTrader: (7)

They used to be NTL fella so it seems they have just carried on with NTL's appalling customer care

TX.

Paulo P

iTrader: (42)

There must have been an outage but I haven't heard about it yet. Glad it's all sorted though

SinghSuperStud

iTrader: (2)

I think it was actually Telewest who took over NTL and I always found their support to be pretty good.

Before they were rebranded as Virgin I found their CS better anyway, particularly their broadband support (called Blueyonder then)

peter zippy reid

iTrader: (25)

I phoned customer service when my broadband went down for the third time in a week to be told why does no one ever phone to say what a good service they are getting people only ever phone to complain i said why should i do that i pay £120 a month why should i praise you

ScoobySteve69

iTrader: (13)

Strange. Each time I`ve rang Virgin (hasn`t been many occasions) I`ve got through straight away and they`ve been very helpful

Paulo P

iTrader: (42)

Telewest were bought out by NTL and then we got re-branded to Virgin Media.

Terminator X

iTrader: (7)

NTL were appalling when we had cable, I'll never use em again

TX.

scoobeenut

You pay £120 a month for broadband

davegtt

No point ringing at 8 in the evening though, they have a couple of support guys on and theyre not even that knowledgeable.

eagle

have to agree, although they have no concept of the data protection act

ScoobySteve69

iTrader: (13)

Why`s that?

eagle

have a silly issue with them ..
short version...
was a virgin media customer ..
got married wanted to keep my email addys..
wife was a virgin media customer..
cancelled my account and added email to hers..
now i can access all the private account data including secret question etc and its not my account .
virgin said that is perfectly acceptable ..
all of this after talking to 2 supervisors without the wife giving HER concent for them to talk to me about the account ..
when i asked about this, the nice indian chap promptly hung up on me ....

Kieran_Burns

iTrader: (1)

As said above - almost certainly DNS issues, use these manually configured addresses

http://theos.in/windows-xp/free-fast...s-server-list/

Free Public DNS Server

=> Service provider: Google
Google public dns server IP address:

8.8.8.8
8.8.4.4
=> Service providernsadvantage
Dnsadvantage free dns server list:

156.154.70.1
156.154.71.1
=> Service provider:OpenDNS
OpenDNS free dns server list / IP address:

208.67.222.222
208.67.220.220
=> Service provider:Norton
Norton free dns server list / IP address:

198.153.192.1
198.153.194.1
=> Service provider: GTEI DNS (now Verizon)
Public Name server IP address:

4.2.2.1
4.2.2.2
4.2.2.3
4.2.2.4
4.2.2.5
4.2.2.6
=> Service provider: ScrubIt
Public dns server address:

67.138.54.100
207.225.209.66

Littleted

ooo my god dont get me started on the VIRGIN SUPER ****EEEEE.

Ok been woth them for years 50mb single modem into a netgear 2000 bulletprooof for 2 long years on 50mb. I upgraded to 100mb along came super hub bollocks, why because its a GIG port and old stuff is 100mb, so not fast enough to give true 100mb thruput.

first 2 days i had drop outs routers needed rebooting etc, i rang Gunga din in india and stated id been in IT for 17 years so dont read me the riot act, fix me.

They booked engineer, who came next day and said yep routers ****e go Modem Only Mode, so i did backed into my older belkin pre N, but it still needed rebooting every couple of days.

I really wish i could go back to 50mb and my old modem, i know Virgin plan to release a new firmware soon, but FFS hurry up, this crap router has been on the forums for over 6 months, if i took 6 months to fix an issue at work id get sacked.

Anyone shed any light on the superhub ****ness, and yes ive tried channel 12 wpa and all the guff online, the engineer even let me read his blackberry of the support fixes LOL

sighhh

RICK...

iTrader: (2)

I've been with Virgin for about 6 years now, and I've only ever had one or two issues.

I did get the superhub when I upgraded to 30mb, which I found to be a load of toss so went back to the older home hub I had before. No idea if we'll be forced to have the superhub once the speeds double this year? Hope not...

Their customer service is by far the best compared to Sky/BT etc. Technical support however I've found to be pretty poor. That is until it gets escalated to someone who knows what they're talking about and not reading a script.

Littleted

If they fix the superhub issues they will indeed be hard to beat, but at present this unit is damaging their rep badly