alcazar

iTrader: (2)

Brand new router, booster fitted by Virgin yesterday. No problems wirelessly, both phones, the laptop and a pad connect perfectly.

But my desktop keeps dumping the connection, despite it being an ethernet wired one, and refuses to connect until I do a restart.

The computer is shut down every night.

It's an Acer AX3960, running Windows 10, 4 GB DDR3, i3 2100 processor, 1TB hard drive.

Any ideas guys?

bioforger

iTrader: (1)

If your lucky it could just be a dodgy Ethernet cable, sometimes the pins come out of the plug, try another cable from PC to router first, otherwise it might be a mobo issue with the Ethernet port itself, assuming it has always worked in the past.

ALi-B

iTrader: (1)

As above or driver issue.

I've had issues with Realtek branded Ethernet controllers that do this after a rogue auto-update.

Can't remember exactly how I fixed, but it did involve downloading new drivers (or older ones), uninstalling them and reinstalling. That sorted it...until Windows did another sodding update

Rather than re-booting I found if you went into control panel and disabled the Ethernet card, waited a few seconds and then re-enabled it, it would kick it into life.

albob

Given it is a new Virgin router you could always try giving them a ring. Was it Ok before the changes they made ??

Pross

iTrader: (3)

Not something stupid like power saving mode on the adapter settings is it?

alcazar

iTrader: (2)

No, it was why I called them out.

alcazar

iTrader: (2)

Not afaik, it's only started this last week.

dpb

Connect it wirelessly ?

( for 6 quid )

alcazar

iTrader: (2)

But why, dpb?
SURELY a wired connection is seamless and faster?

bioforger

iTrader: (1)

Stop faffing about, have you tried another cable or not yet? takes a few seconds to rule that out.

dpb

Must be the physical side of it cable / where it plugs in

or software driver or a setting somewhere

alcazar

iTrader: (2)

Haven't another ethernet.
Means going and buying one....
Locally, £££££
I'll have to order off ebay.

And it being W10, I've zero idea how to get into settings to look at stuff like drivers, etc

Pross

iTrader: (3)

https://www.drivereasy.com/knowledge...er-in-windows/

dpb

https://www.fnac.com/Fnac-Cable-Ethe...s/a3671238/w-4

alcazar

iTrader: (2)

I'm back in the UK now.
https://www.ebay.co.uk/itm/RJ45-Cat6...rEttCyVBcU7SmQ

alcazar

iTrader: (2)

Thanks pross. The computer says there are no probs with the driver and it already has the best one for the application.
I'm about to order a new ethernet cable.

Pross

iTrader: (3)

Did you check the power saving features?
https://www.wintips.org/wp-content/u...management.jpg

BlkKnight

Have you assigned a fixed IP address which resided in the new routers DHCP range?

Anything in the event log?

kick off a "ping -t bbc.co.uk" and see if the line stays active. If it drops, did you do anything at the time?

alcazar

iTrader: (2)

Went into https://redirect.viglink.com/?format...-in-windows%2F when it did it this morning.
It said everything was OK, but it couldn't start the driver.

I asked it to check hardware and it came on straight away.

alcazar

iTrader: (2)

Yes. It said it was working properly and was the best device for the job.
Elsewhere it said it was unable to start...

alcazar

iTrader: (2)

errrrm

BlkKnight

Click Windows icon

Type: cmd
click on the dos box

in the dos box type
ipconfig /all > c:\ip.txt

Browse to your C drive and copy & paste the contents of ip.txt in here.

In the same dos box type
ping -t bbc.co.uk

Leave it running.

alcazar

iTrader: (2)

Thx, will have a go later when I've done me chores...