Just renewed my insurance was with Norwich Union Direct last year paid £530 this year renewal came through at £580 phoned them up and argued the toss about it and have just renewed for £548.

I am well chuffed 29 Full No claims protected live in the middle of nowhere with 3 points.

 

That quote still beats mine, is your car a uk or import model?

 

You should give Direct Line a go 26 yrs old full no claims on a MY99 Turbo only £448.00 fully comp

 

Car is a UK model, as far as Direct Line goes tried them and IIRC they were dead expensive about £700. Horses for courses I guess.

 

29 !!! My A*se, much older IMHO
Is that with mods declared?

 

Cheeky bast and yes.

 

I've just tried getting a quote from them. Very pleasant young man was on the phone who had no clue whatsoever about UK car insurance.

Apparently my car is a WRX SL. We had the devil's own game working out that the SL was a particular variant of the WRX. In fact, I doubt it got worked out. We then moved onto other security. Navtrak? Tracking device? Is that thatcham category one? What about an immobiliser? Is it an alarm? I think we sorted it out, but I wouldn't put money on it.

"Do you need business use sir?" he asked.
"I travel to different offices of the same company occasionally" say I.
"So do you want business use?".
"You tell me"
"I can't".
"Oh".
"You see, I'm sitting in India and I do not know whether that is business use or not"
"Well, how should I know - insurers classify these things differently. Some say it is, some say it isn't. Hang on, you're in India. That's outside of the EU. You haven't told me how you protect my data, as it is an offense to export data outside of the EU to a country that doesn't have the appropriate data protection laws"
"Ah, the computer is in the head office in norwich".
"That's a long keyboard cable that you have"
"What?"

etc.

I ended up asking them to delete my information, and never to contact me again.

If that's how good their quote line is, I can only imagine their claims line.

Not happy at all. I'm all for cost savings, but getting someone who doesn't know the first thing about motoring in the UK to talk to people about car insurance is like asking me to describe what it's like being blind from birth.

Cheers,
Nick.

 

chiark - was that norwich union direct or direct line ??
Because I was sure when I spoke to NUD they were based in Perth Scotland

 

That was Norwich Union Direct... 0800 092 9564.

Very pleasant guy. He said that they'd never seen the "quote me happy" adverts, but that someone was sending them a CD with it on...

 

Just had norwich union quote me happy quote thingy and they are pretty good ...... £200 cheaper than L and V for me anyway

 

Could you give me the phone number that you used?

 

08000153657

 

surely if you are ringing them for a quote, then you are exporting your data outside of the EU, via the phone - its not Norwich Union doing it?

If they have customer services/claims there too, then you might have a point.

 

Just thought I might cheer up the younger ones, just got quote from norwich direct......£538 for a 1999 sti ra...Fully comp.. i may just about need glasses and hair gone grey but there are some advantages...though not many.
If I opted for higher excess could have got it down to £428