I'VE SAID IT BEFORE WARRANTY COMPANIES ARE A RIP OFF WITH A CAPITAL R
update: RAC warranty asked for service records which we forwarded.
They reply that the 20,000 mile service details are obscured - will require original service invoice (service carried out prior to me buying car at 23,000 miles)
I reply: mileage at service is legible even if service date is not. Service clearly carried out 6,000 miles before I bought it and prior to commencement of their warranty so how can it be relevant?
I await an explanation
#squirminggits
They reply that the 20,000 mile service details are obscured - will require original service invoice (service carried out prior to me buying car at 23,000 miles)
I reply: mileage at service is legible even if service date is not. Service clearly carried out 6,000 miles before I bought it and prior to commencement of their warranty so how can it be relevant?
I await an explanation
#squirminggits
update: RAC warranty asked for service records which we forwarded.
They reply that the 20,000 mile service details are obscured - will require original service invoice (service carried out prior to me buying car at 23,000 miles)
I reply: mileage at service is legible even if service date is not. Service clearly carried out 6,000 miles before I bought it and prior to commencement of their warranty so how can it be relevant?
I await an explanation
#squirminggits
They reply that the 20,000 mile service details are obscured - will require original service invoice (service carried out prior to me buying car at 23,000 miles)
I reply: mileage at service is legible even if service date is not. Service clearly carried out 6,000 miles before I bought it and prior to commencement of their warranty so how can it be relevant?
I await an explanation
#squirminggits
Glad to hear you have moved this forward.
In response to this you are correct with the relevance of service history before you bought the vehicle - The warranty is an insurance contact between you and the provider from when you bought the vehicle - the contract will prob state you need to comply with the service schedule provided by the manufacturer, (this is from the day you bought the vehicle).
How can you possible have any control on how the car was serviced before you bought it??????
I authorised a £10000 claim for an engine in a Nissan pathfinder recently and until the current cust bought the vehicle at 5 yrs old it had NEVER been serviced. No 2 piston liner cracked about 4 months after coming on risk with us and we had to accept the claim.
Also in the same light if we reject anything for lack of servicing it can only be an item that can be affected by the servicing for example an oil scraper ring could fail from old oil carbonising the scraper ring, overheat the part and cause a failure. this could be rejected. However say an a/c pump failed, in no way could this have been affected by lack of normal servicing and would therefore be authorised. How could the lack of servicing cause an oil pick up to fail?????? simple it couldn't so again if it got to court a judge would rule in favor of the policy holder.
Hope this helps
Jamie
Thread Starter
Former Sponsor
iTrader: (4)
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From: @Junc 12, M40 Warwicksh; 01926 614522 CV33 9PL -Use 9GX for Satnav. South Mids Alcatek ECu dealer
UPDATE:
Ploughman1963/APi combined: 1 - Turkeys: 0
We now have acceptance and an authorisation to proceed to the value of the policy in force.
Ploughman has been mightily inconvenienced by this and his persistence has paid off. It is a case of not getting despondent and keeping at them.
A result.
David APi
Ploughman1963/APi combined: 1 - Turkeys: 0
We now have acceptance and an authorisation to proceed to the value of the policy in force.
Ploughman has been mightily inconvenienced by this and his persistence has paid off. It is a case of not getting despondent and keeping at them.
A result.
David APi
Scooby Newbie
Joined: Nov 2013
Posts: 4
Likes: 1
From: Shropshire
Thanks all, we got there in the end - looking back, just realised that the car has been out of action since mid-September. We didnt get onto the case straight away - but its taken a while.
As David said, keeping at them is the answer - but there really is a feeling of 1 step forwards and 2 steps back all the while.
As David said, keeping at them is the answer - but there really is a feeling of 1 step forwards and 2 steps back all the while.
Scooby Regular
Joined: Jul 2009
Posts: 3,360
Likes: 0
From: North Yorkshire
Thanks all, we got there in the end - looking back, just realised that the car has been out of action since mid-September. We didnt get onto the case straight away - but its taken a while.
As David said, keeping at them is the answer - but there really is a feeling of 1 step forwards and 2 steps back all the while.
As David said, keeping at them is the answer - but there really is a feeling of 1 step forwards and 2 steps back all the while.
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