stef_2010

iTrader: (3)

Royal mail owe me a quite large some of money for something that went missing in December !!

They've even had the cheek to tell me I'm not getting it because THEY cant seem to keep track of a complaint

I'm STILL waiting to hear back from them !

BLU

iTrader: (27)

You do realise Allan Leighton hasn't been with RM for some time

Moya Greene is chief exec now

Scoob99

iTrader: (1)

Neither of which work for Royal mail anymore, best solution go down to your local sorting office and ask to speak to the manager in charge, trust me it works!!!!
Cheers
Colin
And yes I am a Postman for my sins!!!!!

Bikerz

I tryed once, they told me I had to ring customer service. I will try again.

Bikerz

Got an email back from Moya Greene who said it was passed onto the team as a matter of urgency so theres some hope.

BLU

iTrader: (27)

You should get some sort of result now.

Yup they both made a right royal mess of RM then left when the going got tough.

As above, for complaints, is the best solution.

I'm not the only postie on here then

Benji554

iTrader: (18)

Royal Snail recently lost a parcel of mine. I sent a claim form in by recorded delivery and after 15 working days that hasn't arrived either!! What a joke of a company!

tonyholbury

daughters ex use to be a posty..heres how it was and is now!

Some posties start early sort mail,others make 1st delivery then return to finish sorting and make 2nd delivery.
NOW..all start at same time 5-6.30am and dont start round until sorting all done.

THATS WHY deliveries are all over the place..PLUS postmen keep changing and some are unfamiliar with the round/customers............ITS FCUKIN NUTS!!!!!!!!

tonyholbury

oh! and if your red/grey (insufficient postage) gets mislaid after a month its returned to head office, opened and they wast money trying to return to sender.

OF COURSE my birthday cards are allways addressed HAPPY BIRTHDAY FROM UNCLE TOM AND AUNTIE VICKY 69, THE OLD VICARAGE, MILTON KEYNES ETC ETC.

POINT THIS OUT AT YOUR LOCAL SORTING OFFICE THE STAFF JUST WALK AWAY
they know its nuts but try telling that to crozier and co!!

what would scooby do

Post office is generally riddled with mongs and needs to be shut down and replaced with a privatised service.

Over the last month I have had one mail delivery a WEEK !!

Yep every Friday I get a ton of mail and nothing any other day of the week.

tonyholbury

I have suspicion and this is only a suspicion that RM holds back multiple ebay orders and "spreads" them over several days.
I have this suspicion because I have often ordered several small packages which were all shipped same day, only to find them in my mail box over several days...how could this otherwise be explained???

Scooby Soon!

royal mail are a completely useless unmanageable system of staff and working practices we tried to fight them for a while with lost parcels, damaged items/ late deliveries etc then I realised that we would never win and we should work the system of lazy staff and stupid systems to our advantage

thanks royal mail you are the best delivery service in the world and we hope that you never change or update anything

Saint AAI

They have a habit of putting any parcels I have in the bin, leaving a note saying "Left in bin, signed for by neighbor". P*sses me off.

legb4rsk

They were talking about the Royal Mail on the radio this morning.
This may be old news but save yourself some money because there is absolutely no difference between 1st class & 2nd class mail!!!!
Since there been only one delivery a day everything gets put in the same bin.
This has been going on for many years.The people talking have actually worked for the Royal Mail so no reason not to believe it.

This also brings up the issue that if true are they not committing fraud?
Offering different services for more money & the service simply dosn't exist.

tonyholbury

Many years ago i did temp xmas work at the RM Depot Southampton.
ALL 2nd class mail was just left in trolleys while the depot concentrated on 1st class but at least they were attempting fastest delivery of the 1st class post!
ALL PARCELS were frequently lobbed up to 20 feet into large sacks held open by frames, I often heard some unpleasant noises as they hit the frames, even FRAGILE parcels were treated this way with total contempt for the customers and this was over 30 years ago, nothing but nothing has changed!!

alcazar

iTrader: (2)

The best scam they have is the "insufficient postage" scam.

It used to be that, once you paid the amount due, the letter, etc was yours.

NOW you get a card, and when you go and collect it, IF the sorting office is open, they charge you the extra PLUS £1.

At Christmas, it's quite funny to stand outside the sorting office exit, watching the faces of the many, many people who go to the office, pay their £1, and come away holding a Christmas card which was deemed to be oversize, so needed a "large letter" stamp.

Happened to me..........but I declined it, told them to keep it and walked away.

The view of the faces of those leaving, knowing they have been scammed, is priceless

tonyholbury

The practise of charging £1 plus any excess postage is the biggest con of the lot, CROZIER should be doing time for fraud!
Put everything back as it was before he got his greedy mitts on the system as at least we had a reasonably reliable next day post and 1st class underpays were delivered as 2nd class as they often came into this rate if there wasnt enough cash for 1st.
Just stamp them delivered 2nd insuffient postage 1st...not rocket science is it??

Leslie

Mrs Leslie tells me that they want to put 1st class postage up to £1 next year!

Les

legb4rsk

My point is that there is no such thing as 1st class post.It's a con.It all goes in the same basket.

Can anyone confirm what I heard on the radio this morning?

zip106

Quite ridiculous.

The Postie has to deliver a card to you - well instead of bringing that card, just bring the ****ing letter instead!

zip106

That'll be because the Postie has taken some parcels home to see if they're worth keeping.

When he realises the 12" Deluxe Super Dong you ordered is too big for his wife, he neatly packages it back up and then delivers it the next day.

Hth.

what would scooby do

wife ****

EFA

BLU

iTrader: (27)

2nd delivery was phased out over 8 years ago. It was replaced with SDD (single daily deliver) as part of the 'way forward' agreement.

No not true. Your suspicion is unfounded. Of course the sender will tell you its been sent out. It means you can blame RM then

20 feet wtf are you on?

Also not true. 1st and 2nd is separated. 1st class always take priority over 2nd class or mail sort 3 etc

Littleted

realy weird as ifixed Tracked + last year , the thing you sign at the door

Ive been working at Royal Mail for 3 years on the IT and seen it all, cant vouch for stuff going missing but looks very slick setup in the Delivery Offices.

Massive setup though.

BLU unsure where you sit if your a Posty then i wont effect you but if your DO/mailcentre side upwards then i will Watch for your IT to change in the next 6 Months cos thats me :P

Leslie

Since I don't work there I can't tell you what happens to the mail once I have put it in the letterbox.

Les

Benji554

iTrader: (18)

Update:
My claim finally arrived and then they requested further info. I sent the requested info and guess what.... went missing in the post!! Well I am a stubborn git so I preserved by mail/email/telephone calls and lo and behold my claim was forwarded (by RM) to an independent department that is monitoring there complaints procedure. They awarded in my favor!  I think the key is to persevere and make a real nuisance of yourself.

tonyholbury

royal SNAIL! parcel FARCE!

says it all

tonyholbury

your average posty has a very large garden incinerator nudge nudge wink wink!

tonyholbury

Did I mention I drive a pug 306 but I LIKE SCOOBIES!