Thats only for the credit agreement, and he has the goods so I don't think that counts.

Only leg to stand on is misrepresentation of goods or not of merchantable quality. First will be very hard, second virtually impossible (as the car is 'saleable')

 

Did the car come with a 12 month MOT?

If so I would seriously think about getting the VOSA involved too. If as a business they are falsely MOT'ing cars by over looking faults that could deem the car not actually road worthy they will be in big trouble, Maybe you could threaten him with this?

Yes if they inspect your car and decide it is unfit for the road your MOT will be declared void *BUT* who ever gave the MOT will be in deep ****.

 

gutted sounds like the dealers a complete ******

but legal talk should scare him into fixing it......as hes never going to win.

 

You have two main issues here:

Paint - sorry, but that is your tough luck. You had the chance to inspect the car however many times, but unless they touched it up AFTER you purchased it, you do not have a leg to stand on.

Shocks - this you do, but of course the dealer will try and get out of the cost. Remember though £800 is what you are paying. Any dealer will do the work himself so the cost is far less, plus Subaru rates are also more than this dealer will provide. Here you do have some leg to stand on.

£13,000 sounds top whack for a 2002 model I would have thought, but others will know more...

 

Got bad news today.......subaru will not repalce shocks or top mounts F.O.C. contacted car dealer who said he would replace top mounts F.O.C but would not replace struts as he is confident that top mounts will fix the problem even though subaru says it wont because both parts are worn and replacing the top mount is not the reccomend fix. What do i do now? i have asked for a refund for the car but his reply was "dont do refunds" he has offered to go 50/50 on strut and top mounts but this leaves me with a bill of 400.00 for a car i only had 2 weeks. Citzein advice have told me i am intitled to a free repair but the dealer thinks not and i should incur part of the cost even though the fault was present when i purchased the car because the noise is due to wear & tear.

I have expalined to him that it is a well known problem on this model.
Any advice on my next move? as i understand if i decide to reject the car i have to stop using it and this is my only form of trasnsport and will not be able to get to work.

 

where did you get this car from mate? Iv had similar problems in the past. Once they've got your money they dont give a toss any more.

 

i will keep the name of the dealer private at the momment..... but i will say he is in the brighton area.

 

If the CAB have told you that you are entitled to a free repair, I would have thought they would be the best as they can advise on what you should/can do next if the seller is sticking to his guns...

Sounds like you got a rough deal

 

Where on earth do you get a "14 day cooloing off period"????? He has bought a second hand car not a timeshare in Spain If you have bought a car with worn out shox then i would inform the dealer in writing by registered mail and send a copy to your local trading standards asking that the problem be resolved. I would presume that the dealer would then get it sorted but as for paint flaws then i'm afraid that's down to you.
I am a Jap car dealer but as a small business i drive each and every car for a day a so and when i'm happy with the car she's then serviced and put up for sale. All cars are machines at the end of the day and will almost certainly go wrong occassionally but it's down to how the problems are then dealt with. If you had bought a faulty car from me and then called with with your concerns i would do one of three things.......firstly i would offer to repair the car with new parts, not always OE parts, with my own mechanic.........second, if you insisited on genuine OE parts i would contribute the cost of the non-OE parts towards the genuine parts and get them fitted at my cost........thirdly, if you totally insisted on overpriced genuine parts then i'd simply take the car back in from you and refund then repair at my leisure then re-sell afterwards.
It's not hard to look after customers but then both parties must play the game. Lastly, did you buy this car on finance???? If yes then just call up your finance company and tell them you arer unhappy but do it asap or you will lose out........hope this helps a little!!!!
Dave.

 

 

Holy 12 year thread revival!