<Flame suit well and truly zipped up>

Okay, I am a "dumb user".

In my company we use a variety of PC based applications and a bespoke UNIX based sales and accounts system.
We have 30 or so PC's and terminals networked across three sites.

I am, effectively, the first line of support.
That means, when a user has a problem they call me and I check that it's not something stupid or easy to fix, and sort it if it is.
Once I'm out of my depth, I call the help desk or engineer from our IT supply and support company.

So, back to this thread:
On the one hand, the complaint appears to be users not knowing enough about the tools they are using.
On the other, a little knowledge is a dangerous thing.

So what would expect a "dumb user" like me to do - instantly jump from having zero IT knowledge to being a qualified "expert"?

 

lol at rik, i reckon "****-probe" or whatever his name is, comes under the dangerous section of "just knows enough to *uck up a pc"
ie. knows how to delete a file and pull the plug out.

ps. have you seen the new fangled windows 95 yet, basal?? its great!!

PSMLOL

BB

 

The post says it all. Calling people Users shows an arrogant contempt. Did Nigel Mansell go straight to F1? NO
Some of you computer Nerds think that everyone should know everything about PC's. Maybe the so-called USERS have better things to do with their time. LOL

 

I use the term Users because that is exactly what the 3000 people my team support are. It is not meant to be contemptuous. When we deal with a call we need to update the case with a description of what has gone on, it is far easier and quicker to type “the user” than to enter a name. I started this thread after a bad day when I felt less than appreciated. The vast majority of Users are very pleasant and make my job enjoyable, but there are those that are just a pain in the ar*e.

 

In my company we don't have users, we have customers.

 

Miles, are you sure thats not a spelling mistake ie c***s, cause thats what we have were I work

 

A user, probably has a lot of knowledge about the task they are doing.

A manager, doesn't know the system as well, but knows what they want it to do.

1st line support, don't really know what they want or what they are trying to acheive.

 

Anyone can be 1st line support/help desk....

answer phone, and say "yes to solve that problem, turn it off, then back on."

 

I'm 2nd/3rd line support and Helpdesk are more of a hinderance desk and users are as thick as sh*t, and the companies give them 2 grand laptops and desktops.....seems like a good idea !....NOT !

 

Users Customers Muppets...... They still cannot print that Email

ChristianR

Consider yourself a IT GURU



[Edited by The Joker - 5/7/2003 11:09:57 PM]