wayne9t9

Broadband and home phone stopped working 22nd of Feb. Reported it to Talktalk and received a text saying I would get an update in 24 hours. Folowing day got a text saying the same. Following day got a text saying update in 72 hours. I phoned them and was told I had a fault (like I didn`t know) and it was in the hands of BT Openreach. Spoke to talktalk on 3rd of March and told it would be back on by the end of the day. It wasn`t. I just spent another 15 minutes on the phone, mainly put on hold, so i`m shouting "hello! hello!" to silence. I eventually hung up feeling like thats what they wanted me to do anyway. Toatally frustrated!! and it looks like it`s going to be another weekend without a connection.

Turbohot

In my experience TalkTalk is very incompetent service provider. With the rep they have, I can't believe that they still have money to sponsor XFactor and stuff like that. I left them eventually, and now I'm with Sky.

Turbohot

PS: I don't think TalkTalk and BT work well with each other. I had such issues as well when one was blaming the other, and then that 'other' one bounced me back to the one who sent me to them at first place. Games these companies play! I got too fed up and ended up leaving both of them. Terrible alliance they have, in my experience.

Dirk Diggler 75

Talk Talk were a joke when I was with them,the best thing I did was to cancel my contract, with sky now and all is well ........

RA Dunk

I've been with Talk Talk (business) for years now and can't fault them one bit, infact they are one of the better ones I've actually been with!

Dirk Diggler 75

Your the lucky one ......

Turbohot

Never heard that from any past TalkTalk customer in Wales and even in England, whether business or pleasure. I say past, because each and every of the victims I know have ended up leaving them. Perhaps TalkTalk have more masts in Scotland.

wayne9t9

I`m wondering if talktalk use the original BT cables for home phone and internet am I going to get the same problem with another provider? Last Friday there were two BT vans and three men armed with a huge cable reel at the bottom of my street, so if they were actually replacing an old cable wtf have they been doing all this week?

ALi-B

iTrader: (1)

Yes...if its not virgin...pretty much all the dometstic infrastructure will be maintained by Openreach. The fact you have no voice phone suggest its a phsyical line problem, so regardless of provider you are screwed until Openreach fix it (or one of their subbies like Kelly).

andy97

iTrader: (1)

I was with talk talk years ago I then moved to virgin which were Ok, but when virgin sold our account to talk talk I immediately switched back to BT on their basic tariff. Sat here waiting for bt to go live this weekend.

LSherratt

iTrader: (1)

My Father used to be with TalkTalk until about 3 years ago when he decided to leave. He said that their customer service was the worse he's ever experienced.

By the way, I was without internet for 4 months and 12 days at my new build property on my farm.

Turbohot

If I had a newly built stunning farm house like yours, I'd sack my internet and just go for walks on the farm and enjoy the inside of my house! Mind you, if you're living in sticks, novelty wears off soon, it does get boring after a while, and you'd surely want to connect with the outer world from there. More so for your business, I understand; not just to log on to Scoobynet to connect with the invisible people that you'll never ever meet.

Glad it's all sorted for you now.

stipete75

Got fibre optic with talk talk, constant 38mg speed, no problems here either.

zip106

Talk$hite ballsed up my phone/Internet when I was with them.

They have to be THE worst company I've ever had to deal with. Ever. (And I told them that enough times)

They lie, lots.
Tell you one thing and do another (or not)

Better off cutting your loses and telling them to get fcuked.

markjmd

iTrader: (11)

^This. TalkTalk are normally fine (and usually very competitively priced) until something goes wrong, but because of the way their technology is hooked into the BT part of the system, and because their relationship with one another is one of grudging tolerance (they're effectively the only two players in the broadband over copper marketplace, and therefore bitter rivals), if something does go wrong it's often a massive ****ache for the end-customer getting it fixed. Add to that the fact Talktalk's margins are extremely low due to constantly trying to undercut the competition, and you have a recipe for the perfect ****storm of customer service hell.

Not sure on the most effective strategy to cut through their BS as I've never had to deal with them personally, but speaking to the Customer Service department at head-office or trying to get contact details for someone high-up would probably would be a good move.

LSherratt

iTrader: (1)

Thank you . It's not too bad though. Only an 8 minute drive down the country road to the local town and 15-20 minutes to the city of Gloucester. Lots to explore round here .

CREWJ

Had loads of trouble with TalkTalk. Then had trouble with Sky after they bought out O2, they were great before the takeover. Now I'm with BT everything seems fine.

stevebt

iTrader: (8)

I have had no electricity for 3 days in winter and that was bad, a fault took my whole street off the grid with no warning. You couldn't charge a phone use a laptop or watch tv and due to winter months it was pitch black very early.

I found myself in bed at 8pm as there was bollox all to do

I wouldn't care if my home phone went off as it's mainly cold callers and the internet I could always tether my laptop off my phone and for the whole family so ok there

RA Dunk

It's actually surprising just how hooked we have become to "the net" I would be lost without it nowadays.

wayne9t9

True, its not just my laptop its the iPlayer catchup sevices and PS4 thats really annoying. Might try and call them again, all I really would like is a firm date. I don`t hold out much hope though.

stevebt

iTrader: (8)

If I moved house I think getting the internet on would be the most important thing bar furniture and electric

ALi-B

iTrader: (1)

Yep...I pre-wired the house in cat 6 and RG6 ready for the Virgin man to hook up...before I moved in.

Shower doesn't work amongst a lot of other stuff...but hey ho, I have internet

stevebt

iTrader: (8)

jaytc2003

iTrader: (1)

if talk talk reported it to openreach, then openreach have to rectify the fault within 5 working days (so I was told recently by sky) I would be surprised if talk talk couldn't identify the fault straight away using a line checker. I know sky can as they recently did it for me (upgraded to fibre, and the Kelly engineer subcontracted by openreach forgot to connect my line the muppet), sky told me exactly where the fault was, and luckily within 2 days it was resolved

wayne9t9

Just got off the phone with "Peter", he put me on hold for about ten minutes while he was in a chat service with BT. He came back and told me about cables being replaced to repair a blockage, (something I witnessed the previous week at the end of my street). I was then told the service would be working by the sixteenth. I asked Peter for to send a transcript of the chat to my email, he became quite uppity and told me I was saying I didn`t trust him. I explained it was simply for my records but he wasn`t having it. I`ve been assured I will get compensation for the lack of service, i`m hoping for a Caribbean cruise but I don`t think i`ll get that either.