nivek4209

iTrader: (1)

Hi folks

Has anyone a phone number for the folks at alcatek lianne or andy i tbink they are called

I sent my ecu for update a while back afrer email contact but no sign of it coming back after 6 weeks and cant get a reply to my email now

Any contact details or even another email addrdss would be great

joe v3sti

iTrader: (8)

You won't find a contact number very easily, send email as he is very difficult to get hold of.
Write your alcatek off and buy a syvecs, save yourself a lot of hassle

leeroywrx

iTrader: (10)

I've been trying for months to contact alcatek.Got to the stage where I'm going to sell the car now I'm that annoyed I can't get my issue resolved.

nivek4209

iTrader: (1)

If i lived in uk i would just call to the address
I coukd have mapped with old software but just wanted to have the latest update
Cant wait much longer either way

JGlanzaV

iTrader: (3)

common problem.

Engine tuner did all their development work and have a good relationship with them and it still took over 6 weeks for mine to be done....!

It is no reflection on engine tuner as they were chasing it all the time, alcatek offered various excuses etc, but all in I wouldnt recommend them to anyone

nivek4209

iTrader: (1)

Im not here to turn this into a alcatek haters thread by all accounts the work they do is good at least good as i need or can afford all i need to know is that it is there somwhere and will be done sooner the better
Is there an email for andrew i have liannes already

JGlanzaV

iTrader: (3)

They do not respond to emails at all.

nivek4209

iTrader: (1)

Well it seems all is well and dreams do come true
Got a lovey reply from lianne today apoligising for the delay and telling me my ecu will be sorted tomorrow and back in the post to me

johnlogie

iTrader: (4)

This is the number I contacted them on about a year ago. Hope it helps.
0333 123 7890

joe v3sti

iTrader: (8)

Glad you've got a reply, don't count your chickens until that ecu arrives back. Over 6weeks is absolutely disgraceful and to not even receive a simple reply of acknowledgement is unacceptable.

This is the very reason I went to syvecs, the after sales service and care is brilliant, no access code's etc

I wouldn't have an Alcatek given!

Mark10sti

iTrader: (2)

I had similar problems in the end I sold my alcatek and bought syvecs

bustaMOVEs

iTrader: (31)

Nothing but headaches with this ecu, but the right people can get in touch instantly, make of that of what you will.
Same reason I avoided it like a plague and went syvecs and much more Gucci ecu.