Hi gary, can you please tell me why no-one at your office ever replies to my emails or letters?
I swapped cars over a week ago and because i finish work when the office is closed i sent an email to your office and also to the other Gary 9i got you both mixed up) with all details of cars, my details, etc

i got a weeks free driveaway insurance with the new car but found out a few days later your office hadn't changed my policy over so after the week i wouldn't have been covered for the new car?

I've tried several times to phone if i get the chance during the day but the line is constantly busy, no1 answers or i get passed about.

I managed to speak to someone last week and had to give all the details again (hey 13mins on mobile isn't cheap) and he said i was due a refund - i've sent 2 emails asking where the refund is and suprise suprise no replies?

I went from a scoob to a Golf within 2 weeks and got no refund even though the groups are way apart and now to a group 6 car and still no refund which means i'm paying a scoob premium for a group 6 car???????????????

Can you please get someone at the office to reply to emails

Not having a go at you as you were great with the scoob price but your offices aftersales is poor

Cheers

As i always say on here, ALWAYS speak to me

Without looking at your policy i cannot comment, but would strongly suggest you call 0208 6427868 and ask for me, and i will see what i can do

Gary

(Feel free to pm me your details and i will call you if that is better for you)

As i always say on here, ALWAYS speak to me

Without looking at your policy i cannot comment, but would strongly suggest you call 0208 6427868 and ask for me, and i will see what i can do

Gary

(Feel free to pm me your details and i will call you if that is better for you)


Just to add we have been having problems with our e-mails recently. If you have sent an message to gary.m@keithmichaels.co.uk it is very unlikely i have got it.

pm sent :)