Hi, I am trying to get hold of Ian at Godspeed concerning a brake kit I ordered and payed for at the start of april. I have noticed he has supplied a few of you guys and posts here himself. I have been trying every day for over a month to get hold of Ian and have had no luck at all. From the feedback on this site I can see his products are highly rated, but I desperately need new brakes on my daily driver and obviously my money is tied up with Ian at the moment. If anybody can suggest a way I can get hold of Ian to resolve this problem, either with the kit or a refund, I would be very grateful! As it has been over 3 months now when I was promised the products within ten days, I hope you dont think I am being unreasonable posting this here.
Thanks,
Andy.

Dont worry mate. His products are top stuff but he is a bugger to get hold of. Ive been ringing him trying to get hold of him to take my money but he doesnt pick up :D

Try looking on his website and getting his email address and he seems to respond better to emails.

Also have a look in the brake section as he is usually in there (when he is online)

Money, Thanks for the advice, but i have tried the email route as well! In the past when I have managed to speak to him after sending an email, I am told that he has responded but i have never recieved anything. I just hope we can sort this out 'cos I desperately need some brakes!! It seems a shame that such an apparently excellent supplier seems to have these communication problems...

Yeah i know andy. If you look in the search engine, you will see this problem.

Ian knows this as well. Its a common problem. Im sure they will sort it out. Maybe Ian needs a new sales man? WHy he does one thing, the new sales man sorts out all the emails they get a day

Latest update, brake pad warning light came on yesterday, and abviously still no contact with Ian. Don't know whether to get some brakes from elsewhere and then try and get my money back from Godspeed. Really not sure what to do, I still would really like to use Ian's kit. Any ideas?

Without getting personal...........

So a supplier took your money 3 months ago...
Still hasn't supplied the good you paid for....
You get no reply to emails........

Were you told there would be a 3 month wait ?

I am sorry, but that is piss poor service.
If the guy knows he has problems with his email delivery why does he not reply to emails by phone or change his ISP ?

I agree with you it is poor service, I was told 7-10 day delivery after reciept of my cheque. When nothing had arrived I chased Ian who said the delivery had got lost in the post and he would make me another set and send it out to me, this was around the middle of may. Obviously that didnt arrive and I havent managed to get hold of him since. Its so frustrating, cos like i said I use the car every day, and as my brakes are so tired it is becoming a safety issue too. Surely Ian realises that stuff like this is damaging his reputation?

Andy , you were not given a deffinate date for making your brakes , you wanted me to make you custom discs and bells for you Honda , we had never done them before and one offs take a lot more time to make , we have spent about 40 hours trying to produce them for you and so far have not got it right , if I am not happy with them they will not be sent out , I think in this instance I will accept defeat and refund your money , I dont have the spare time to spend on them as I am too busy , Your cheque will be with in the next few days.


Edited to add I have just phone the number I have been given AGAIN and it just rings and rings ..

Docjoc , perhaps you should have listened to all the info before making a judgement ..
Cheers Ian

[Edited by Ian Godney - 7/14/2003 8:29:54 AM]

Phoned Ian straight back after he called me this morning when I got out of my morning meeting at work. I have never had a missed call (or any call at all) from Ian before so for him to complain that my phone just rang and rang is (I think) a little unfair. I accept that as my brakes were a one-off that a great deal of skill and time is involved in producing them. I also respect the fact that Ian would not send me the product until he was 100% happy with it. The fact still remains that I was given an estimate of how long the kit would take to make, and I was never called to tell me of the delay. In fact, when I have chased Ian as I have mentioned before I was told a finished set had been shipped to me and had got lost in the post. As mentioned in his reply, Ian is sending me a cheque back to refund my money, and I look forward to receiving it. I am sorry Ian if I have offended you by posting my problem on here, but I couldn't contact you any other way, and I am glad the issue is now resolved.

Though it takes a thread in a public domain to get a response from the supplier... :rolleyes:

The talk on this thread and others related to Godspeed and "E-mails going missing" and orders "lost in the post" has come up time and time again with other customers. :(

Yes these things can happen of course but when the same old record gets played again and again on the same show, can only serve as a possible warning to potential buyers before making a commmitment to such places.

Don't get me wrong, there are satisfied users of parts supplied by Godspeed, but I for one, would want to make payment for goods at time of dispatch, not on order date.

It seems a common thread on this bbs - Godspeed and various problems relating to products not being sent, cheques cashed and calls not returned. Whatever the excuses (and it seems there are plenty) it's p*ss poor customer service at the end of the day.

I hope your money is being returned plus three months interest. I'm suprised you've taken it so well, when all that's happened is a business has taken your money for three months, not delivered the product and not returned any call/emails. I'd be furious.

Sorry IanG

The three replies after your last one save me saying any more.